Senior Director, Value-base Care and Customer Solutions

Labcorp • Burlington, NC

7d

About The Position

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! The Sr. Director of Value-based Care and Customer Solutions has primary ownership of Labcorp’s value proposition to Physician Systems including driving value-based care strategy and leading the customer solutions team. The Physician System Customer Solutions team is charged with advancing innovation and is deeply engaged in population health informatics and value-based care programs. Physician Systems are leading disruption in health delivery and among Labcorp’s largest customers. They include National Provider Organizations (OneMedical, OptumCare, Centerwell, ChenMed), Value-based Care Networks (ACOs, IPAs), FQHCs, and Hospital System Medical Groups. Physician Systems present big deal opportunities and defined by centralized leadership and a focus on value-based care. The Sr. Director of Value-based Care and Customer Solutions will oversee product and program development as well as work directly with sales leadership in launching new offerings, supporting big deals, and enabling revenue growth. This position plays a key role with the HHS commercial team and works cross functionally with Divisional Sales Leadership, National Account Sales, Managed Care, IT, Marketing, and industry partners.

Requirements

• Bachelors’ Degree
• Minimum 8 years’ experience in a related field

Nice To Haves

• Master’s degree in business or health administration are a plus.
• A broad skillset and more than 10 years of experience in areas including (sales or product management or financial modeling or use of data or laboratory testing or driving multi-discipline project teams)
• Knowledge of Labcorp’s organization and operational infrastructure, value-based care contracting.

Responsibilities

• Oversee Physician Systems value proposition and companywide provider strategy for value-based care.
• Meet annual Physician Systems Leadership targets including national sales performance budget, gaps-in-care program financial targets, and product development goals.
• Lead Labcorp’s Insight Analytics population health product offering from development to implementation.
• Manage Physician System Data Informatics group (3 FTEs) and customer solutions implementations (2 FTEs).
• Serve as Key Opinion Leader on value-based care including internal expert resource, customer presentations, as well as conference speaking engagements and social media presence.
• Develop programs that support value-based care partnerships including use of lab data, gaps in care, health equity, and lab stewardship.
• Engage with Sr. Divisional Leadership, national and regional sales teams to support big deals and advance education on value-based care and related offerings.
• Develop and manage product partnerships to support Labcorp’s position in the market including those with population health platforms, EHR companies, data aggregators, diagnostic companies, and consultants.
• Oversee lab stewardship program for the Health System Organization, leading efforts for hospital and physician stewardship offerings while collaborating with payer and scientific team initiatives.
• Drive product and program development through collaboration with various stakeholders including key customers, divisional leadership, national account sales, scientific and medical teams, legal, IT, etc.
• Present insights and reports, KPIs to Senior HHS leadership highlighting successes and areas needing attention.
• Participate in business review with Divisional SVPs and sales VPs.
• Oversee National VBC Salesforce Campaign Implementations.
• Collaborate with sales leadership to integrate campaign strategies with regional needs.
• Develop and implement training programs to equip national and regional sales teams with the tools, resources, and knowledge to effectively support strategic VBC initiatives.
• Oversee content development and updates with Marketing, ensuring alignment with product launches and strategic goals.
• Lead the creation of messaging, sales materials such as brochures, presentations, and other collateral to effectively communicate product benefits and capabilities.
• Oversee annual personnel, product, and communications budget.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Director