Customer Success and Value Engineering

Broadcom • Atlanta, GA

2d

About The Position

Customer Success Engineers (CSEs) are senior, customer-facing advisors responsible for driving sustained adoption, consumption, and value realization of Tanzu Platform, Tanzu Data, and Tanzu Spring across strategic enterprise accounts. This role sits at the intersection of customer outcomes, platform adoption, and business value—ensuring customers achieve measurable results from their investments in Tanzu solutions. CSEs partner closely with customers, Sales, Services, and Product teams to define adoption strategies, codify success metrics, influence executive stakeholders, and scale best practices that accelerate time-to-production and long-term platform success. The role plays a critical leadership and feedback function across Tanzu, shaping customer success motions, KPIs, and product direction.

Requirements

• BA/BS in Engineering or Computer Science required with 12+ Years Equivalent Industry Experience or MA/MS Engineering or Computer Science with 10+ Years Equivalent Industry Experience.
• 10+ years across Customer Success, Platform Adoption, Value Advisory, Product, or customer-facing technical roles
• Proven success driving adoption of modern application platforms and data services in large enterprises
• Strong understanding of the application lifecycle from ideation through production
• Demonstrated experience defining and scaling adoption KPIs, account health markers, and value frameworks
• Strong consultative, stakeholder-management, and executive communication skills
• Ability to operate effectively in complex, fast-evolving cloud-native environments

Nice To Haves

• Experience with Tanzu Platform, Tanzu Data, and Spring-based application modernization
• Experience advising customers on modernization, platform strategy, and operating model transformation
• Background in platform-first, agile, and cloud-native operating models
• Familiarity with regulated industries (e.g., Financial Services)
• Exposure to GenAI-enabled application and platform use cases

Responsibilities

• Customer Adoption & Consumption Ownership Drive end-to-end customer adoption and consumption outcomes across Tanzu Platform, Data, and Spring—from onboarding through production scale and expansion. Define phased adoption patterns aligned to customer maturity and business objectives.
• Value Engineering & Executive Alignment Translate customer business priorities into measurable outcomes, ROI models, and executive-level success narratives. Influence platform, data, and application strategy with application owners, developers, and LOB leaders.
• Account Health & KPI Leadership Define, implement, and operationalize account health markers, adoption KPIs, and value metrics. Use insights to proactively manage risk, guide customer actions, and align internal engagement strategies.
• Cross-Functional Execution Partner with Sales, Pre-Sales, Professional Services, Product, and ecosystem Partners to ensure alignment from value strategy through technical execution.
• Scalable Best Practices & Feedback Loop Codify and scale adoption patterns, value frameworks, and success best practices across accounts and Pods. Feed field learnings and blockers back to Product Management and leadership.

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave and vacation time
• The company follows all applicable laws for Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level