Senior Director, User Experience Design

Red River•Raleigh, NC

2d•Remote

About The Position

About the Job: Red Hat is seeking a seasoned, visionary and strategic leader to join our team as the Senior Director of User Experience. In this role, you will be responsible for driving the strategic vision, resource management, organizational planning and tactical implementation of user-centric experiences across our product portfolio. You will lead a high-performing team of UX designers, researchers and engineers to understand customer and partner needs, and you will identify and plan for emerging opportunities to set the business up for future success. Success requires close collaboration with cross-functional stakeholders to align UX initiatives with business objectives and ensure a cohesive end-to-end user experience strategy. What You Will Do: Strategic Leadership & Vision Define and champion the overarching user experience vision and strategy in alignment with company goals and market trends Shape and drive the long-term technical strategy for a major product or service in collaboration with the Business Unit (BU) Partner Translate high-level business goals into actionable engineering strategies and ensure the UX function is a core component Influence the portfolio and organizational strategy by building strong executive relationships across the BU, cross-functional engineering teams, and operations (People, Finance, etc.) Provide thought leadership on emerging UX trends, methodologies, and technologies, advocating for continuous innovation and improvement Organizational Leadership & High-Performing Culture Recruit, mentor, and inspire a high-performing team of UX designers, researchers and prototypers Sponsor leadership development programs both within your domain and the broader organization, including rotational programs and stretch assignments Champion organizational structures and cultural practices that promote collaboration and ownership both within your domain and the broader organization Foster a culture of creativity, collaboration and excellence that embodies open source principles, empowering team members to achieve their full potential Establish clear goals, KPIs and performance metrics to evaluate organizational performance and drive continuous growth and development Data-Driven Customer Centricity & Operational Excellence Drive a systemic, customer-first mindset across a large user experience organization. Lead and oversee the end-to-end design process, from user research and concept ideation to prototyping, testing, and iteration Champion a data-driven culture within your organization, utilizing analytics and financial insights to inform strategic decisions Monitor key UX metrics and performance indicators, using data-driven insights to inform decision-making and prioritize areas for improvement Lead coherent efforts in areas identified for continuous improvement and determine the course of action for organization-wide engineering efforts, to include establishing and refining processes for a highly efficient, scalable and reliable software delivery model Transformative Thinking and the Application of AI in UX Identify and champion breakthrough ideas, challenging conventional wisdom to develop innovative solutions Initiate and sponsor ambitious, cross-organizational initiatives that disrupt or create new capabilities for the organization Lead the integration of Artificial Intelligence (AI) to amplify the User Experience function's impact Automate UX Research and Data Analysis by directing the use of AI to analyze vast amounts of user interaction data, synthesize qualitative research (like interviews and surveys), perform sentiment analysis, and identify patterns and insights that would be time-consuming for associates to do manually Accelerate design iteration and prototyping through championing AI tools that streamline repetitive tasks like A/B testing, generate design suggestions, assist in wireframing and create functional prototypes from sketches, freeing up designers for complex, creative problem-solving Enable hyper-personalization:; utilize AI's predictive analytics capabilities to help teams forecast user needs, behavior, and preferences, allowing for the design and delivery of real-time, personalized and adaptive user experiences at scale Enhance accessibility by driving the application of AI-powered assistive technologies to automatically enhance and personalize interfaces, meet diverse user needs and improve overall accessibility

Requirements

12+ years of UX/UI experience, with 8+ of those years leading high-performing UX/UI teams to deliver exceptional user outcomes
Strong strategic thinking and business acumen, with the ability to align UX initiatives with broader business objectives
Demonstrated ability to create, build, develop, sustain and improve high-performing teams
Ability to develop and empower teams, present an overarching vision and maintain high standards of delivery
Deep expertise in user-centered design principles, usability and inclusivity best practices, design thinking methodologies, and industry trends, including a strong understanding of AI's role in the future of design and research
Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams
Strong collaboration skills and the ability to effectively manage stakeholder relationships and expectations across a matrix organization
Experience working in an agile development environment, with a strong understanding of the software development lifecycle

Nice To Haves

Experience with open-source software development and familiarity with open-source communities is a plus

Responsibilities

Define and champion the overarching user experience vision and strategy in alignment with company goals and market trends
Shape and drive the long-term technical strategy for a major product or service in collaboration with the Business Unit (BU) Partner
Translate high-level business goals into actionable engineering strategies and ensure the UX function is a core component
Influence the portfolio and organizational strategy by building strong executive relationships across the BU, cross-functional engineering teams, and operations (People, Finance, etc.)
Provide thought leadership on emerging UX trends, methodologies, and technologies, advocating for continuous innovation and improvement
Recruit, mentor, and inspire a high-performing team of UX designers, researchers and prototypers
Sponsor leadership development programs both within your domain and the broader organization, including rotational programs and stretch assignments
Champion organizational structures and cultural practices that promote collaboration and ownership both within your domain and the broader organization
Foster a culture of creativity, collaboration and excellence that embodies open source principles, empowering team members to achieve their full potential
Establish clear goals, KPIs and performance metrics to evaluate organizational performance and drive continuous growth and development
Drive a systemic, customer-first mindset across a large user experience organization.
Lead and oversee the end-to-end design process, from user research and concept ideation to prototyping, testing, and iteration
Champion a data-driven culture within your organization, utilizing analytics and financial insights to inform strategic decisions
Monitor key UX metrics and performance indicators, using data-driven insights to inform decision-making and prioritize areas for improvement
Lead coherent efforts in areas identified for continuous improvement and determine the course of action for organization-wide engineering efforts, to include establishing and refining processes for a highly efficient, scalable and reliable software delivery model
Identify and champion breakthrough ideas, challenging conventional wisdom to develop innovative solutions
Initiate and sponsor ambitious, cross-organizational initiatives that disrupt or create new capabilities for the organization
Lead the integration of Artificial Intelligence (AI) to amplify the User Experience function's impact
Automate UX Research and Data Analysis by directing the use of AI to analyze vast amounts of user interaction data, synthesize qualitative research (like interviews and surveys), perform sentiment analysis, and identify patterns and insights that would be time-consuming for associates to do manually
Accelerate design iteration and prototyping through championing AI tools that streamline repetitive tasks like A/B testing, generate design suggestions, assist in wireframing and create functional prototypes from sketches, freeing up designers for complex, creative problem-solving
Enable hyper-personalization:; utilize AI's predictive analytics capabilities to help teams forecast user needs, behavior, and preferences, allowing for the design and delivery of real-time, personalized and adaptive user experiences at scale
Enhance accessibility by driving the application of AI-powered assistive technologies to automatically enhance and personalize interfaces, meet diverse user needs and improve overall accessibility

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

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