User Experience Design Senior Advisor

Cigna Group • Bloomfield, CT

1d

About The Position

The User Experience Design Senior Advisor within the AI Center of Enablement (AI CoE) leads the design of human‑centered, intuitive, and trustworthy experiences that drive the successful adoption of enterprise AI capabilities. This role ensures AI solutions are usable, transparent, accessible, and grounded in real user needs—enabling teams across the enterprise to effectively adopt, scale, and realize value from AI. The Senior Advisor partners closely with product, program, data science, engineering, and business leaders to embed UX best practices throughout the AI enablement lifecycle and to elevate experience quality across shared AI platforms and solutions.

Requirements

• Bachelor’s degree or equivalent practical experience
• 8+ years of experience in User Experience Design, Interaction Design, or Service Design
• Strong portfolio demonstrating end‑to-end UX design for complex, digital, or data‑driven products
• Experience designing for AI, analytics, or decision‑support solutions
• Proficiency with modern design and prototyping tools (e.g. Figma, Sketch, Adobe Creative Suite)
• Excellent communication skills with the ability to influence and align diverse stakeholders
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience supporting AI enablement platforms or shared enterprise services
• Familiarity with Responsible AI principles and ethical design practices
• Experience working within regulated industries or large‑scale enterprise environments
• Exposure to Agile and product‑led delivery models

Responsibilities

• Define and lead UX strategy for AI‑enabled tools, platforms, and enterprise solutions
• Translate complex AI capabilities into clear, intuitive user journeys, workflows, wireframes, and prototypes
• Design experiences that foster trust, explainability, and responsible use of AI
• Partner with Product Owners and Program Managers to shape AI use cases and enablement approaches
• Plan, conduct, and synthesize user research, usability testing, and accessibility reviews
• Establish and promote UX standards, patterns, and guidelines for AI experiences
• Collaborate closely with engineering teams to ensure high‑quality, consistent design implementation
• Support adoption, training, and change initiatives through thoughtful experience design

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level