Senior Director, Technical Recruiting

ServiceNow•Addison, TX

10d

About The Position

What you get to do in this role: The Senior Director, Talent Acquisition is responsible for designing and executing an industry-leading technical recruiting strategy that proactively identifies and engages transformative technical talent to support our business priorities. This role will be a core member of our technical talent acquisition leadership team and will provide direct leadership to the Americas-based tech recruiting team while driving global hiring strategy and alignment across one or more technical functions (for example Product, Tech, or Design) As a thought leader and strategic business partner, this leader will work cross-functionally with business leaders, HRBPs, and fellow TA leaders to establish best-in-class recruiting practices, develop high-performing teams, and deliver exceptional outcomes that fuel our growth trajectory. This role requires a dynamic leader who can operate effectively across both direct management and indirect influence models, building enduring relationships with stakeholders globally while transforming recruiting operations into a strategic competitive advantage.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of progressive experience within recruitment and/or HR functions, including leading technical recruiting teams and preferred experience in AI-native organizations or recruiting AI/ML technical talent.
Demonstrated experience building scalable recruiting systems and developing TA organizations into strategic business partners.
Background spanning both large enterprise companies and fast-growth startups, OR experience leading recruiting for new fast-growing business units within large enterprise organizations.
Deep understanding of global technology talent markets, competitive landscape, and leading companies in the sector.
Demonstrated ability to lead both directly and indirectly with strong business partnership and relationship-building skills, proven track record of developing recruiting teams into strategic business partners, and excellent communication skills to gain buy-in from stakeholders across cultures and geographies.
A growth-oriented leader who embraces change, thrives in dynamic environments, and exemplifies being customer-obsessed, collaborative, and inclusive.
Strategic thinker who anticipates market changes and leads innovation with a product mindset, and frequently demonstrates adaptability, resourcefulness, and resiliency.

Responsibilities

Strategic Leadership Develop and implement a global technical recruiting strategy for one or more technical functions (e.g., Product, Tech, Design), closely aligned with business objectives and growth initiatives.
Partner with global TA leadership to establish best-in-class ways of working, driving standardization and innovation across recruiting practices.
Provide indirect and cross-functional strategic leadership across assigned global technical functions, ensuring alignment with tech leaders and HRBPs worldwide.
Establish domain-specific talent acquisition strategies for assigned regions and business units, translating business needs into actionable recruiting plans.
Direct Team Leadership Lead, inspire, and develop the Americas-based professional technical recruiting team, fostering high performance, engagement, and retention.
Coach and upskill recruiters to operate as strategic business partners, elevating their impact and influence across the organization.
Build scalable recruiting systems and processes that support high-volume hiring while maintaining quality and candidate experience.
Drive team performance through clear goal-setting, accountability, and continuous development.
Champion change management initiatives, creating a culture of adaptability and resiliency within the team and broader TA organization.
Operational Excellence Establish and optimize processes for candidate discovery and management, integrating demand forecasting and workforce planning in partnership with business and finance partners.
Apply a product mindset to recruiting processes and strategy, thinking and re-envisioning recruiting from an experience-led perspective for both candidates and stakeholders.
Continuously raise the bar for team performance, establishing a high-performance culture driven by excellence, accountability, and continuous improvement.
Technology & Analytics Harness technology and analytics to drive recruiting efficiency and best practices, including workforce planning, capacity management, and funnel metrics.
Demonstrate strong interest and ability in leveraging artificial intelligence (AI) to enhance recruiting outcomes, drive innovation, and deliver more effective talent solutions, always with candidate and stakeholder experience at the core.
Utilize data-driven insights to inform strategy, identify trends, and continuously improve recruiting performance.
Cross-Functional Partnership & Influence Build consensus and work collaboratively across organizational boundaries, effectively influencing senior stakeholders and business leaders.
Partner with HRBPs and business leaders across assigned technical functions to understand talent needs and market dynamics.
Collaborate with global TA counterparts to ensure consistency, knowledge sharing, and alignment on global talent strategies.
Build strong, collaborative relationships across TA Centers of Excellence (e.g. early-in-career, sourcing, executive recruiting) to ensure clear communication and updates across TA on business developments and maintain strategic alignment.
Serve as a trusted advisor to leadership on technical talent market trends, competitive intelligence, and hiring strategies.
Culture & Talent Development Develop recruiting team members into strategic business partners with strong consultative and relationship-building capabilities.
Foster a growth mindset culture within the team, encouraging innovation, learning, and adaptability.
Champion inclusion, and belonging throughout all recruiting activities.