Senior Director, Strategic Initiatives

Public Partnerships | PPL • Albany, NY

1d • $165,000 - $185,000 • Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Job Summary: The Senior Director, Strategic Initiatives is accountable for driving market acceleration initiatives that increase enrollment, conversion, and revenue across priority state programs (e.g., CA, PA). This role leads complex, cross‑functional efforts to optimize the end‑to‑end lead‑to‑enrollment lifecycle, establish operating rigor, and deliver measurable growth outcomes. The position operates through influence, governance, and execution discipline rather than direct authority.

Requirements

• Strong operator mindset with a bias toward execution, accountability, and measurable results
• Data‑driven decision maker with strong analytical and problem-solving skills
• Intellectual curiosity with a focus on root‑cause analysis and continuous improvement
• Proven ability to lead complex initiatives through influence without direct authority
• High ownership, urgency, and ability to build structure in fast‑paced environments
• Education: Bachelor’s degree in Business, Marketing, Economics, Data/Analytics, Industrial Engineering, or a related field preferred. Substantial professional experience may be considered in lieu of a formal degree.
• Experience: 12–15+ years total experience, with 6–8+ years in leadership roles managing multi‑disciplinary teams and cross‑functional programs.
• Proven leadership across growth/marketing ops, inside sales/enrollment, commercial operations, or revenue operations (RevOps)
• Multi‑market expansion or priority-state go‑to‑market experience; ability to build repeatable operating models and execution cadences.
• Demonstrated success orchestrating across Marketing, Client Engagement/Growth, Operations, Enrollment, RCM/Finance—owning operating rhythm, governance, and performance management.
• Comfortable building data visibility (dashboards, funnel views, lagging/leading indicators) and running weekly performance huddles/QBRs/presentations to C-Suite and Board

Responsibilities

• Market Acceleration & Growth Strategy Lead market acceleration initiatives to drive enrollment growth and revenue performance across priority states
• Funnel Optimization & Lifecycle Management Drive funnel optimization across the full lead‑to‑enrollment lifecycle to improve conversion, throughput, and cycle time
• Operating Model & Performance Management Establish operating cadence, governance, and performance management to ensure consistent execution and accountability Build data visibility, performance tracking, and insights to inform decisions and measure outcomes Scalable, repeatable operating models deployable across markets
• Cross‑Functional Execution & Alignment Orchestrate cross‑functional execution across Marketing, Client Engagement/Growth, Operations, Enrollment, RCM, and Finance Clear ownership and accountability across end‑to‑end workflows
• Leadership & Influence Lead through cross‑functional influence to drive execution discipline, accountability, and operational rigor Align Operations, Marketing, HR, Finance, and Growth stakeholders around shared objectives and delivery targets Establish clarity around ownership, decision rights, and performance expectations Remove barriers, connect teams, and ensure consistent follow‑through across initiatives
• Measured Outcomes Increased enrollment and conversion rates across targeted markets Improved lead‑to‑enrollment throughput and reduced cycle times

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees