Senior Director, Strategic Account Development - Campus
About The Position
As a Senior Director, Strategic Account Development - Campus you’ll own a portfolio of strategic client accounts, ensuring long-term retention and positioning our organization as an indispensable partner. You’ll lead day-to-day engagement, competitive rebids, and growth strategies while driving operational alignment. By building deep relationships, anticipating risks, and coordinating cross-functional solutions, you’ll deliver excellence and continuous improvement. This role requires strategic thinking, influence without authority, and the ability to navigate complexity in competitive service environments.
Requirements
- 5–10 years of experience in account management, client retention, or strategic customer success.
- Proven success retaining complex accounts in competitive B2B service environments.
- Familiarity with public or institutional procurement and renewal cycles.
- Strong interpersonal, communication, and conflict resolution skills with ability to influence without authority.
- Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite; skilled in using data and storytelling to support retention and growth.
- Ability to manage large portfolios, craft high-impact presentations, and drive strategic solutions in complex environments.
- Minimum Education Requirement - Bachelor’s Degree or equivalent experience
- Minimum Management Experience – 7 years
- Minimum Functional Experience – 7 years
Responsibilities
- Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships.
- Lead retention efforts by identifying at-risk accounts and executing recovery plans.
- Develop strategic account plans aligned with client needs and organizational goals.
- Partner cross-functionally to co-create solutions that improve service delivery and reduce costs.
- Conduct business reviews, monitor KPIs, and surface insights using CRM tools.
- Facilitate contract renewals and craft compelling proposals for competitive rebids.
Benefits
- Vehicle allowance, commission plan
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
- More extensive information is provided to new employees upon hire.
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What This Job Offers
Job Type
Full-time
Career Level
Director
