Senior Director, Site Reliability Engineering (SRE)

Thomson Reuters • Eagan, MN

2d • Hybrid

About The Position

What if you could help ensure the reliability of products that professionals rely on to run businesses, support compliance, and pursue justice, truth, and transparency—at a global scale? At Thomson Reuters, we build trusted solutions that power critical decisions every day. We're looking for a Senior Director of Site Reliability Engineering (SRE) to lead a global organization accountable for the reliability, scalability, and operational excellence of mission-critical applications. Role Summary In this role, you will set the direction for SRE strategy and execution across a broad portfolio—driving operational maturity, resilience engineering, and automation—while partnering with senior technology and business leaders to deliver world-class availability, performance, and customer experience for the products our customers depend on. About the Role In this opportunity as Senior Director, Site Reliability Engineering, you will: Own 24x7 reliability outcomes for a portfolio of applications and services, ensuring customer-impacting issues are prevented, detected, and resolved quickly. Serve as the executive escalation leader during major incidents, providing calm, clear, and timely communication to senior leadership and key stakeholders. Partner with product engineering and platform teams to embed reliability into architecture, development, and release practices—ensuring operational readiness for new features and products. Define and implement best-in-class practices across observability, incident management, on-call operations, capacity planning, and disaster recovery. Drive automation and AI-assisted operations to improve efficiency and reduce mean time to mitigation/resolution (MTTM/MTTR). Lead, coach, and scale a global organization of SRE managers and engineers, building a culture of accountability, learning, and continuous improvement. Influence roadmaps and investment decisions to prioritize reliability, resiliency, and performance—while ensuring alignment with internal controls, external standards, certifications, and security requirements.

Requirements

• 10+ years of experience in reliability engineering, software engineering, and/or production operations for large-scale systems.
• Proven success leading global, multi-layer organizations (managers-of-managers and senior technical leaders), including talent development, succession planning, and performance management.
• Deep experience operating large-scale distributed systems and cloud-native architectures, with strong instincts for resiliency and operational excellence.
• Strong expertise in observability (metrics, logs, traces), incident response, problem management, and disaster recovery program design and execution.
• Demonstrated ability to drive automation at scale (tooling, self-healing patterns, runbooks, CI/CD operational controls) and standardize SRE ways of working across teams.
• Strong financial acumen, including experience managing sizable budgets and aligning investment to measurable reliability outcomes.
• Exceptional communication and influencing skills—able to align stakeholders and make tradeoffs clear from engineering teams through senior leadership.

Responsibilities

• Own 24x7 reliability outcomes for a portfolio of applications and services, ensuring customer-impacting issues are prevented, detected, and resolved quickly.
• Serve as the executive escalation leader during major incidents, providing calm, clear, and timely communication to senior leadership and key stakeholders.
• Partner with product engineering and platform teams to embed reliability into architecture, development, and release practices—ensuring operational readiness for new features and products.
• Define and implement best-in-class practices across observability, incident management, on-call operations, capacity planning, and disaster recovery.
• Drive automation and AI-assisted operations to improve efficiency and reduce mean time to mitigation/resolution (MTTM/MTTR).
• Lead, coach, and scale a global organization of SRE managers and engineers, building a culture of accountability, learning, and continuous improvement.
• Influence roadmaps and investment decisions to prioritize reliability, resiliency, and performance—while ensuring alignment with internal controls, external standards, certifications, and security requirements.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
• comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed