Site Reliability Engineering (SRE) Lead

National Debt Relief, LLC.

1d•Remote

About The Position

We’re seeking an experienced SRE Lead to architect, implement, and maintain a highly reliable, scalable, and secure Salesforce ecosystem integrated with AWS services. The ideal candidate will bridgecloud infrastructure and CRM platform reliability — ensuring uptime, performance, and security across mission-critical systems. You will lead a team of SREs and DevOps engineers, define reliability practices, and collaborate closely with Salesforce developers, AWS architects, and security teams to deliver seamless end-to-end system operations.

Requirements

10+ years of experience in SRE, DevOps, or Cloud Infrastructure with 2+ years in a leadership role.
Deep hands-on experience with Salesforce platform architecture.
Strong AWS cloud expertise (EC2, S3, Lambda, ECS/EKS, RDS, CloudFront, IAM).
Experience with CI/CD pipelines, GitOps, and Infrastructure as Code.
Expertise in monitoring & logging stacks (Datadog, CloudWatch, ELK).
Proficiency with scripting (Python, Bash, Node.js) and automation tooling.
Strong knowledge of security practices, including encryption and identity federation.
Computer competency and ability to work with a computer.
Prioritize multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Punctuality expected, ready to report to work on a consistent basis.
Attain and maintain high performance expectations on a monthly basis.
Work in a fast-paced, high-volume setting.
Use and navigate multiple computer systems with exceptional multi-tasking skills.
Remain calm and professional during difficult discussions.
Take constructive feedback.
Available for full-time position, overtime eligible if classified non-exempt.

Nice To Haves

Salesforce certifications (Platform Developer, Architect, or DevOps Center).
AWS certifications (Solutions Architect, SysOps, or DevOps Engineer Professional).
Experience integrating Salesforce with AWS storage and event-driven systems.
Experience implementing service reliability metrics (SLO/SLI).
Background in financial services or CRM-heavy environments.

Responsibilities

Own the reliability, performance, and availability of Salesforce and its integrations with AWS services (S3, Lambda, API Gateway, ECS, CloudFront, etc.)
Design and maintain CI/CD pipelines for Salesforce metadata and AWS infrastructure (GitHub Actions, Jenkins, CodePipeline, etc.)
Implement observability across Salesforce and AWS using tools like CloudWatch, Datadog, or New Relic.
Manage and optimize incident response processes: alerting, on-call rotations, postmortems, and continuous improvement.
Partner with Salesforce admins and developers to optimize DevOps workflows (e.g., Gearset, Copado, or Jenkins-based pipelines).
Manage Salesforce sandbox strategy, release management, and performance monitoring.
Ensure data protection and API reliability for integrations with AWS microservices.
Oversee infrastructure automation and provisioning of AWS environments (Terraform / CloudFormation).
Implement and enforce IAM policies, encryption, and network security controls.
Own disaster recovery and backup strategy across AWS and Salesforce data layers.
Lead cost optimization, scaling, and lifecycle policies for S3 storage linked to Salesforce.
Ensure integrations and data flows adhere to security and compliance frameworks (e.g., SOC 2, GDPR).
Implement key management (AWS KMS), data encryption, and access auditing.
Work with InfoSec to design least-privilege models and enforce MFA and API governance.
Lead, mentor, and grow a team of SREs and DevOps engineers.
Collaborate with Salesforce, Infrastructure, and Application Engineering teams to define SLOs, SLIs, and SLAs.
Drive a culture of automation, observability, and continuous improvement