Senior Director, Services Go To Market Lead

Duck Creek Technologies

4d•Remote

About The Position

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Senior Director, Services Go To Market Lead WHAT YOU’LL DO: The Services Go to Market Lead (Senior Director) is a senior management role responsible for directly leading the sales function to achieve professional services revenue targets as well as defining, governing, and evolving solution architecture practices across Duck Creek Technologies. This role provides hands on leadership in collaboration with Professional Services leadership supporting services sales to enterprise insurance customers. It also provides strategic leadership for solution architecture practice including practices, processes, talent and templates. The Senior Director is accountable for driving professional services sales performance, utilizing proven sales management tooling and methodologies to maximize pipeline conversion, forecast accuracy, and revenue attainment. The position balances technical depth, people leadership, sales enablement, and cross-functional influence to ensure Duck Creek solutions and services are architected, positioned, and delivered consistently, scalable, and in alignment with business strategy, product direction, and partner ecosystems.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
12+ years of progressive experience in P&C insurance enterprise services sales and architecture, solution design, or technical leadership roles.
5+ years of experience leading and managing technical teams.
Demonstrated experience designing and governing large-scale, enterprise, cloud-based software solutions.
Deep understanding of selling methodologies, tooling and processes.
Deep expertise in insurance P&C enterprise solution architecture and distributed systems design.
Strong understanding of cloud-native architectures, SaaS platforms, and integration technologies.
Proven ability to lead, mentor, and develop senior technical professionals.
Strategic thinking with the ability to translate business objectives into architectural direction.
Strong governance mindset balanced with pragmatism and delivery focus.
Excellent communication skills across technical and non-technical audiences.
Ability to influence without direct authority across functions and geographies.
Sound judgment in assessing architectural trade-offs, risks, and impacts.
Strong collaboration skills and commitment to cross-functional partnership.
Customer-oriented mindset with focus on long-term solution sustainability.
Ability to manage multiple complex initiatives simultaneously.
High level of accountability and ownership for outcomes.
Adaptability in a dynamic, fast-paced global software environment.
Strong problem-solving and analytical capabilities.
Demonstrated leadership behaviors consistent with Duck Creek Technologies’ values.

Nice To Haves

Master’s degree in a relevant technical or business discipline.
Experience within the insurance or financial services software domain.
Experience working in a global insurance software sales organization.
Formal architecture or cloud certifications (e.g., TOGAF, AWS, Azure, or equivalent).

Responsibilities

Lead the sales function for professional services, setting clear revenue targets and driving execution to achieve and exceed goals using established sales management tools and processes. The role will define our service offerings, manage a team to sell to new and existing customers and leverage market leading tooling and processes to support these efforts.
Work with Services leadership to articulate high value offerings that will resonate within the P&C market. Leverage the defined service offerings as well as other channels including customer facing team to generate and grow a healthy pipeline.
Collaborate with sales operations to provide effective reporting to ensure a clear line of sight to achievement of services sales targets.
Provide overall leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness to support sales and delivery.
Evolve the solution architecture team to a level of world class performance in the engagement with prospects and customers as well as the delivery of high value solutions.
Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns.
Partner with Product Management, Engineering, Professional Services, Sales, and Alliances to ensure architectural alignment from pre-sales through delivery and lifecycle management, including services positioning and scope definition.
Collaborate with partner organizations to define joint solution patterns and enable consistent architectural approaches across the ecosystem.
Support sales and account teams by providing executive-level technical and solution leadership for strategic opportunities, including services-based engagements, when required.
Represent solution architecture perspectives in internal leadership forums and cross-functional planning activities, including services strategy and go-to-market planning.
Ensure solution architectures clearly articulate the value, differentiation, and outcomes of Duck Creek professional and partner-delivered services.
Guide teams in developing repeatable solution and services patterns that support scalable selling and delivery models.