Senior Director, Revenue Cycle Management

McKesson

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior Director is a strategic leader responsible for overseeing all revenue cycle business operations for an assigned region within The US Oncology Network (USON). This includes leadership of a Regional Business Office (RBO) that supports multiple practices across a multi-state, multi-site environment. The role drives operational excellence in billing, cash collections, accounts receivable management, bad-debt reduction, and cash application, while navigating a complex, multi-level leadership structure. Additionally, this leader provides consultative support to practices transitioning to the RBO model, ensuring alignment with Network standards and measurable outcomes.

Requirements

Bachelor’s degree or equivalent experience.
13+ years of professional experience, including 6+ years in diversified leadership roles with strong planning, communication, and organizational skills.
5+ years of revenue cycle operations experience in healthcare.
5–10 years of overall operations leadership experience.
2–5 years of direct P&L accountability.
2+ years managing leaders (managers/supervisors).
Proficiency with practice management and clinical systems; ability to define data requirements and interpret dashboards.
Exceptional communication skills across all levels, including physicians, Network leadership, and front-line teams.

Nice To Haves

Master’s degree in Business, Healthcare Administration, or related field.
Lean/Six Sigma certification (Green/Black Belt) with experience deploying process improvement tools.
Experience leading multi-state, multi-site revenue cycle operations in oncology or specialty care.
Strong writing and presentation skills for executive briefings and physician forums.

Responsibilities

Performance Improvement & Operational Leadership Develop and execute regional initiatives to improve critical revenue cycle metrics, including timely and accurate billing, high-volume cash collections, AR reduction, bad-debt mitigation, and cash application.
Ensure compliance with standardized policies, procedures, and work instructions aligned with legal, regulatory, and Network requirements.
Monitor financial, operational, and quality indicators; identify and close performance gaps.
Partner with practice operations, RBO teams, and physician leadership to resolve revenue cycle challenges.
Provide leadership to RBO teams and serve as interim practice revenue cycle leader when needed.
Participate in Joint Policy Board discussions and influence practice leadership to align with Network RCM strategy.
Identify workflow gaps and support practice management system implementations; act as a change agent across practices and RBO teams.
Budget & Financial Accountability Set objectives and budgets for RBO leaders (directors, account managers, analytics/training teams).
Own regional budget and P&L; manage Cost to Collect for practices.
People Leadership Mentor and develop first- and second-line managers; conduct performance reviews using multi-source feedback.
Lead hiring, coaching, and team development to ensure optimal staffing and productivity.
Drive employee engagement and maintain above-network average engagement scores.