Senior Director, Quality Assurance

Centene Corporation • St. David's, MO

1d

About The Position

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Defines the outlook and standardization of daily operations of communicating policies, procedures, and processes to ensure prescribed objectives are met. Collaborates with interdepartmental interactions with internal audit to ensure compliance of systems and processes. Sets standards for departmental performance, quality, and operations Manages a department comprising of multiple teams handling quality of interactions, systems, and processes Leads the development and implementation plans for quality assurance systems, procedures, and policies Provides leadership team a vision and direction to the department to help achieve department and function goals Ensures adherence to department budget while collaborating inter-departmentally to effectively forecast and request funding for the quality assurance team Designs and defines the functional strategy and roadmap trainings programs to ensure continuous development of workforce Leads management review activities and oversees quality management system performance metrics Engages with onboarding, hiring, and training new and performance and/or reward decisions within quality assurance department to support future growth and strategy Performs other duties as assigned Complies with all policies and standards

Requirements

• Requires a Bachelor's degree and 10+ years of related experience, including prior management experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Nice To Haves

• 5+ years management experience preferred.

Responsibilities

• Defines the outlook and standardization of daily operations of communicating policies, procedures, and processes to ensure prescribed objectives are met.
• Collaborates with interdepartmental interactions with internal audit to ensure compliance of systems and processes.
• Sets standards for departmental performance, quality, and operations
• Manages a department comprising of multiple teams handling quality of interactions, systems, and processes
• Leads the development and implementation plans for quality assurance systems, procedures, and policies
• Provides leadership team a vision and direction to the department to help achieve department and function goals
• Ensures adherence to department budget while collaborating inter-departmentally to effectively forecast and request funding for the quality assurance team
• Designs and defines the functional strategy and roadmap trainings programs to ensure continuous development of workforce
• Leads management review activities and oversees quality management system performance metrics
• Engages with onboarding, hiring, and training new and performance and/or reward decisions within quality assurance department to support future growth and strategy
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
• Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.
• Total compensation may also include additional forms of incentives.
• Benefits may be subject to program eligibility.
• Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
• Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees