Senior Director, Provider Membership Innovation

CHIME College of Healthcare Information Management Executives•Ann Arbor, MI

2d•Remote

About The Position

The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology. Job Purpose The Senior Director, Provider Membership Innovation is a senior operating leader responsible for designing, piloting, and scaling high-impact engagement models that deepen value for CHIME provider members. Reporting to the Vice President, Provider Membership Innovation, this role translates strategy into action—leading end‑to‑end execution of innovative membership programs, field engagement models, and experience enhancements that support recruitment, retention, satisfaction, and long-term relevance for provider members. This role serves as the connective tissue between strategy, member experience, and operations, partnering cross-functionally with Membership, Marketing, Education, Policy, and Foundation teams to ensure provider membership offerings are cohesive, differentiated, and scalable.

Requirements

Bachelor’s degree required.
10+ years of experience in membership, community, program innovation, healthcare, or professional association environments, with at least 3 years in a senior leadership or people management role.
Demonstrated experience designing and scaling member-, customer-, or community-centric programs.
Strong ability to execute operationally in complex, matrixed organizations.
Strong financial and operational acumen, including budgeting and performance measurement.
Analytical mindset with the ability to translate data into operational decisions, and compelling narratives.
Collaborative, results‑oriented leader who thrives in a dynamic, growth‑focused environment.
Excellent project management, communication, and problem‑solving skills.
Passion for advancing CHIME’s mission and serving digital health leaders.
Must reside within the US.
Considering candidates in the following states: AL, AR, DC, DE, FL, GA, IL, IN, KS, KY, ME, MI, MO, NE, TX & VA.

Nice To Haves

Experience working with healthcare providers, digital health leaders, or similar executive audiences strongly preferred.

Responsibilities

Lead the design, implementation, and optimization of new provider membership engagement models focusing on local, regional, and cohort-based initiatives aligned with CHIME’s evolving membership framework.
Translate strategic priorities set by the Leadership Team into executable roadmaps, pilots, and operating plans with defined success metrics.
Own day-to-day leadership of provider-focused innovation initiatives, ensuring timely delivery, quality execution, and measurable member impact.
Develop compelling, member-centered experiences that meet the needs of executive-, leader-, and professional-level provider members across career stages.
Use Voice of the Customer (VOC), engagement data, and member insights to continuously refine value propositions and program offerings.
Partner with Marketing and Education teams to ensure clear articulation of provider membership benefits, journeys, and outcomes.
Partner closely with internal teams (Membership, Digital, Events, Education, Foundation, and Finance) to operationalize programs, align resources, and support scalable delivery.
Support budget planning, tracking, and resource allocation for provider membership innovation initiatives, in collaboration with the VP, Provider Membership Innovation.
Establish repeatable playbooks, to include KPIs, processes, and templates to support future growth and consistency across provider engagement efforts.
Lead, coach, and develop other team members and provider volunteers supporting provider membership innovation initiatives.
Serve as a trusted partner to internal stakeholders, helping align provider-focused efforts across the enterprise.
Represent provider membership innovation in internal forums, cross-functional working groups, and select external settings as appropriate.