Senior Director, Programs

JCC Association of America•San Antonio, TX

39d•$70,000

About The Position

The Senior Director, Programs, is responsible for oversight and strategy related to youth and camp, family, adult, sr. adult, and cultural arts programming and engagement. This position focuses on mission driven programs related to Jewish journeys and the agency's Jewish identity. This position is responsible for the day-to-day program operations. Program development and program operations will be managed by establishing clear lines of communication and accountability, including the connection between administrative functions such as marketing, membership, development, and finance. The establishment of close working relationships between staff and volunteers is critical to the success of this position.

Requirements

Work well as part of a collaborative team
Possess excellent communications skills, with an ability to identify and respond to their audience.
Have a strong working knowledge of Jewish culture, traditions, religious observations and experiences.
Demonstrates excellent written and verbal communication skills when engaging with diverse audiences such as parents, members, older adults, and children.
Experience in developing high impact community programs and partnerships.
Excellent project management skills with the ability to prioritize multiple tasks and support their team in prioritizing their day-to-day.
Experience maintaining compliance with Texas childcare regulations and national accreditation programs.
Track record of successfully mentoring and leading staff.
Experienced in event planning.
Exhibit a high level of proficiency with Microsoft Office.
Willing to work weekends and evenings, as well as indoors and outdoors, as needed.
Be invested in the overall success of the agency.
Bachelor's Degree or related experience and/or training or equivalent combination of education and experience.
3+ years' management and supervisory experience.
5+ years' non-profit or similar experience.
Excellent project management and prioritization skills.
Very familiar with the local Jewish community and culture or have previously worked at a JCC or similar organization.
Experienced in event planning including the use of audio-visual equipment.
Highly proficient with Microsoft Office programs.
CRM experience.

Responsibilities

Supervision of youth and camp, family, adult, sr. adult and cultural arts staff.
Management, oversight, and coordination of all program services including staff and program scheduling, outreach, communications, and engagement. Staff appropriate committees as either primary staff or to support supervisees.
Manage the Jewish Film Festival and Lonestar Cinema events, including film selection process in partnership with Festival Director, marketing, fundraising, film distribution, event planning, and customer relations.
Manage the Artistic Journey program in partnership with the Gift Shop Manager.
Oversee the Author Speaker Series, including the author selection process, communicating with authors and publicists.
Work with CPO to develop and implement customer service strategy that supports organizational goals and enhances customer experience. Establish departmental standards, policies, and procedures to ensure consistent and high-quality customer interactions.
Design participant-focused initiatives that enhance customer satisfaction, streamline service operations, and align service delivery with JCC goals.
Analyze participant feedback, attendance metrics, and industry trends to identify opportunities for improvement. Evaluate and optimize the variety and mix of programs. Develop program strategy and goals.
Collaborate with the Director of Camp and Youth Services to ensure all program operations comply with American Camp Association (ACA) standards and to maintain ACA accreditation.
Assist in planning, executing, and leading special projects to enhance the efficiency and quality of JCC programs.
Provide vision for camp programing and lead efforts in creating outcomes based programming and appropriate evaluations. This includes leading efforts in exploring and implementing new business and partnerships.
Ensure that Jewish and Israeli culture and traditions are incorporated into departmental programming
Identify potential funding partners. Work on all agency-wide special events and fundraising projects, as applicable.
Serve as the program liaison to sister agencies for joint or cooperative program events.
Coordinate JFSA and grant program report functions with C-suite. Facilitate grant reporting and Esstman Fund Scholarship program.
Work with the team to develop new program opportunities aimed at growing and strengthening our mission's reach.
Work with Marketing Director to coordinate marketing efforts and agency-wide promotional materials for the Program Department offerings, and to manage the department's social media accounts.
Oversee and execute contracts for department contractors (artists, camp staff, etc).
Work with CPO to manage the department budget.
Works with other Jewish agencies to coordinate community wide Jewish cultural and family events, as applicable.
Attend JCC program events and represent the agency at select community events, including after-hours and weekends as needed.
All other assignments as deemed appropriate by the CPO.