Senior Director, Product Management

CFA Institute•Charlottesville, VA

1d•Remote

About The Position

Are you excited by large-scale platform modernization and the chance to make a real enterprise-wide impact? As a Senior Director, Product Management, Enterprise Shared Services, you’ll lead foundational platforms that touch nearly every experience across the organization, with primary responsibility for modernizing BERT and overseeing Identity & Access Management. The Senior Director, Product Management, Enterprise Shared Services is accountable for the strategic direction, governance, and delivery of foundational enterprise platforms that underpin nearly every learner, member, candidate, and institutional experience. This role has primary oversight of the modernization and enhancement of the modernization of BERT capabilities to enable the organization’s 2030 strategy, and Identity & Access Management (IAM), working in close partnership with Information Security. These platforms are mission‑critical enablers of customer experience, trust, scalability, and data‑driven personalization. The Senior Director ensures they are treated as durable, reusable products with clear roadmaps, strong governance, and measurable business value. The role partners daily with Technology and Engineering teams and works closely with Security, Data & Analytics, Digital Experience, Education, and Institutional/B2B teams to align priorities, roadmaps, and delivery. The position may be based in approved jurisdictions in the United States and is eligible for flexible work arrangements.

Requirements

Bachelor’s degree or equivalent combination of education and experience
8–10 years of experience in product management, platform product management, or enterprise technology domains
Demonstrated experience leading large‑scale, foundational platforms (e.g., IAM, data, analytics, or shared services)
Proven ability to partner effectively with engineering, security, and business stakeholders at senior level
Strong strategic thinking and roadmap development skills
Excellent stakeholder management and influencing capabilities
Deep understanding of balancing security, compliance, and customer experience
Outstanding communication, problem‑solving, and analytical skills
High level of organizational agility and ability to manage complex, interdependent priorities

Nice To Haves

Strong preference for experience in technology‑enabled or education-focused organizations
Experience working in Agile and modern product delivery environments

Responsibilities

Platform Strategy & Roadmaps Define and own the product vision, strategy, and multi‑year roadmaps for IAM and BERT as foundational enterprise platforms Ensure platform strategies directly support the organization’s 2030 strategy, customer experience goals, and scalability needs Identify and champion modernization opportunities that improve security, interoperability, performance, and user experience
Identity & Access Management (IAM) Provide product leadership for enterprise IAM capabilities, including authentication, authorization, identity lifecycle management, and access governance Partner closely with the Information Security team to ensure IAM solutions meet security, risk, compliance, and privacy requirements while minimizing friction for users Balance customer experience, operational efficiency, and security controls across learner, member, candidate, and institutional journeys
BERT Modernization Lead product oversight of BERT modernization, ensuring the platform enables advanced analytics, personalization, and data‑driven decisioning Align BERT capabilities with Data & Analytics and Technology roadmaps to support enterprise reporting, insights, and AI‑enabled use cases Ensure BERT is positioned as a scalable, reusable platform serving multiple lines of business
Cross‑Functional Partnership Partner daily with Technology and Engineering to translate product strategy into executable delivery plans Work closely with Security, Data & Analytics, Digital Experience, Education, and Institutional/B2B teams to align priorities, dependencies, and sequencing Serve as a senior liaison between business stakeholders and delivery teams to ensure outcomes meet strategic and operational needs
Product Governance & Performance Establish clear product goals, success metrics, and KPIs for IAM and BERT platforms Define and enforce standards for platform quality, reliability, security, and reuse Monitor performance, adoption, and value realization; identify and drive continuous improvement opportunities
Leadership & Team Development Lead and develop a team of platform product managers and supporting roles Coach and mentor associates; foster a strong product management discipline and growth mindset Build a culture of accountability, collaboration, and customer‑centric decision making
Financial & Operational Stewardship Demonstrate fiscal responsibility in managing budgets, vendor relationships, and resource plans Ensure efficient use of resources while delivering high‑quality, timely outcomes