Senior Director - Product and Strategy

Togetherwork•Austin, TX

13d

About The Position

Senior Director, Product & Strategy – Associations Overview Product & Strategy Leaders are the quarterbacks of their business, accountable for product stability, growth, profitability, customer experience, and innovation. In full partnership with our Engineering, Revenue, and Operations counterparts, they are responsible for leading their portfolios with purpose, precision, and pride. We are raising the bar. Expectations are high because our customers and the markets we serve deserve nothing less. These roles require an exceptional blend of strategic thinking, operational rigor, and relentless follow-through. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. Each leader owns a defined portfolio and ensures its health, trajectory, and outcomes are visible, measured, and trending in the right direction. When results are off track, they act swiftly, diagnosing root causes, aligning cross-functional partners, deploying countermeasures, and escalating to the ELT when required. Success in these roles depends on collaboration. Product & Strategy leaders partner deeply with Finance, Revenue, Engineering, CX, Operations, Legal, and Pricing Strategy. They engage directly with customers, represent the company externally, and anchor decisions in data, empathy, and accountability. Beyond their portfolio, each leader contributes to the strength of the entire Product & Strategy organization. They step up for cross-functional projects, model professionalism, and engage in healthy debate with positive intent and transparency. They understand that sometimes the best outcome for the company is enabling another portfolio to win. We are a team that learns fast, adapts faster, and embraces innovation, especially through the responsible use of AI to enhance our efficiency, insight, and customer impact. Together, we are shaping the future of our markets, our company, and our customers’ success. At the Senior Director level, this means translating strategy into disciplined execution—driving measurable impact while maintaining transparency, collaboration, and operational excellence. Role Summary Leads the Association sub-vertical, focused on platform migrations, retention, and modernization. Responsible for delivering customer stability while driving future-state improvements aligned to the broader Associations, Fraternal, and Nonprofit portfolio. Scope & Strategic Focus (OLPIS-Aligned) Leads: Roadmap, migration execution, and Tier 3–4 initiatives. Partners: With Engineering, Revenue, and CX on migration plans and preparation of proposals for company-level reviews. Supports: VP with portfolio data and updates for ELT review. Informed: Communicates progress, risks, and countermeasures to key stakeholders.

Requirements

Product Management tenure in a SaaS or enterprise software industry.
Extensive knowledge of association management software.
Experience working with or within associations, trade organizations, or professional societies.
Proven experience in establishing and scaling product management methodologies and processes from the ground up.
Strong understanding of Salesforce and/or Microsoft Dynamics platforms.

Responsibilities

Lead Association product migrations, ensuring successful transitions with minimal churn.
Govern roadmap features and delivery within allocated resources, ensuring customer stability and product modernization.
Support VP in the development of business cases and proposals for company-level review and approval.
Host quarterly customer webinars and publish migration-focused roadmap updates for transparency.
Partner with Engineering, Revenue, and CX to manage risks and proactively address delivery challenges.
Participate in monthly and quarterly business reviews (MBRs/QBRs) to assess performance, identify opportunities, and communicate adjustments.
Lead de-risking and countermeasure planning for key initiatives.
Manage customer escalations as the near-final resolution point before ELT involvement.
Analyze competitive market movements and collaborate with Pricing Strategy on packaging models.
Model Togetherwork’s leadership principles of positive intent, professionalism, and accountability.
Coaches and develops everyone within the Associations product organization.
Promotes transparent communication, accountability, and continuous improvement.
Encourages AI and analytics usage to improve decision-making and predict performance outcomes.