Senior Director, Pre-Access (Onsite- Stamford, CT)

Ensemble Health Partners • Stamford, CT

7d • Onsite

About The Position

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERINGS: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $101,600 - $137,100 based on experience By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Senior Director, Pre-Access is responsible for leading all Pre-Access related functions including administering, coordinating and reviewing the performance of their assigned Scheduling team. The leader will be responsible for identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines. This requires active engagement and collaboration with operational, client leadership and associates to align policies and processes across the organization. This leader will primarily work onsite.

Requirements

• Bachelor’s degree or equivalent work experience
• 5 + years of leadership experience
• 7+ years of Revenue Cycle or Patient Access experience
• Experience in healthcare provider finance operations or similar service environment required
• Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
• Experience managing multiple health systems required
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
• Financial and project management experience required
• Ability to effectively lead diverse teams and influence change management
• Effective communication skills with ability to clearly and succinctly convey information and ideas
• Demonstrated use of KPIs to drive and track team performance
• Demonstrated critical thinking and action planning abilities
• CRCR certification required within first 9 months of hire

Nice To Haves

• CHAM preferred

Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent - Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates. Plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on development and retention of high performers.
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Executive Communication and Presence- Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results
• Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
• Leads initiatives to resolve problematic trends and process questions to resolve difficult account issues as needed.
• Manages meetings with client leadership for metric, performance and review.
• Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements.
• Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements.
• Demonstrates working knowledge of all facets of insurance claim filing requirements and regulations, as well as, assigned departments requirements and procedures.
• Develops strategy to impact poor performance and directs the implementation and client buy-in for recommended solutions.
• Exhibits strong problem solving and verbal and written communication skills, demonstrates the ability to manage conflict, and has a working knowledge of revenue cycle operations.
• Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results.
• Oversees the daily results of client metrics
• May be required to perform other job-related duties as requested.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director