Senior Director, Platform Engineering & Reliability

Allegion plc • Carmel, IN

53d • Hybrid

About The Position

Allegion is seeking a Senior Director, Platform Engineering & Reliability with deep expertise in Platform Engineering, DevOps, and Site Reliability Engineering (SRE). In this role, you will set strategic direction for our platform engineering and DevOps & SRE teams across a broad portfolio of product lines, responsible for defining best practices for CI/CD, observability, security, and performance. In this role, you will partner closely with cross-functional leadership to ensure our platform is secure, reliable, and extensible.

Requirements

• 15+ years in software engineering with 8+ years in multi‑team leadership (Director/Senior Director) across Web Platform, DevOps, and/or SRE at scale.
• Proven record establishing mature engineering practices and leading organizations through change while delivering complex programs predictably.
• Demonstrated success selecting and consolidating technology stacks; experience with architectural governance (ADRs, reference architectures, platform standards).
• Deep understanding of modern web platforms (e.g., JavaScript/TypeScript, micro frontends, APIs), cloud infrastructure (AWS/Azure/GCP), CI/CD, containers/orchestration, and SRE principles.
• Hands‑on technical depth: ability to read code, review designs, inspect pipelines/telemetry, and guide teams through complex debugging and performance/resiliency challenges.
• Strong SRE background: incident management, observability, SLIs, SLOs, error budgets, capacity planning
• Experience managing distributed global teams and multiple leaders; strong stakeholder management with Product, Hardware, and Business executives.
• Excellent communication and executive presence; crisp at translating between technical detail and business impact.

Nice To Haves

• Experience in physical security, IoT, or access control industries
• Familiarity with embedded firmware release pipelines and OTA update mechanisms
• Prior success in regulated environments (FIPS, HIPAA, or government/defense)
• Master's degree in Computer Science, Engineering, or related field

Responsibilities

• Provide day‑to‑day leadership for global Web Platform, DevOps, and SRE organizations, including multiple Directors and senior engineering leaders.
• Translate business objectives into clear engineering strategies, resource plans, and delivery roadmaps; create clarity amid changing priorities.
• Establish predictable execution with program governance: scope, milestones, budgets, dependencies, and risk registers across all committed projects.
• Instill an ownership mindset and accountability through clear goals (OKRs), dashboards, and regular business/technical reviews.
• Scale enterprise-wide SDLC practices across teams spanning coding standards, peer reviews, release orchestration, CI/CD, observability, compliance automation, performance, and resiliency, and-to ensure consistency across all product lines.
• Own technical stack strategy: ensure the right technologies are selected for longevity, security, and maintainability; drive consolidation and deprecation of duplicative stacks and tooling.
• Provide direction and oversight for architectural decisions (reference architectures, ADRs, design reviews); ensure solutions meet scalability, security, privacy, and compliance requirements.
• Dive deep when needed: read code, inspect pipelines, query logs/metrics/traces, and participate in design/debug sessions to unblock delivery-leadership is necessary but not sufficient.
• Identify, mitigate, and track risks and cross‑team dependencies; maintain transparent risk registers and action plans with clear owners and due dates.
• Set executive-level KPIs to drive consistent delivery tracking (deployment frequency, lead time for changes, change failure rate), capacity planning, tech‑debt, reliability across roadmap and regularly report progress to the VP of Software Engineering and other key stakeholders
• Drive the centralization and standardization of observability platforms (metrics, logging, tracing) to deliver end-to-end visibility across all services and infrastructure domains
• Design and institutionalize the incident response and on‑call process (runbooks, escalation paths, blameless postmortems, SLIs/SLOs/error budgets) to ensure reliability and rapid recovery.
• Stand up engineering scorecards and reviews covering reliability (SLO attainment, incident MTTR/MTTD), performance, security posture, and delivery predictability.
• Ensure cost visibility for platforms and cloud services; optimize for efficiency without compromising reliability or velocity.
• Forge strategic partnerships with Security, Compliance, and Network teams to integrate reliability requirements into broader governance and risk management programs (e.g., ISO 27001, SOC 2)
• Serve as a key partner to senior leadership, providing regular updates on engineering initiatives, risks, and opportunities.
• Serve as liaison between Product Management, Hardware Engineering, Security, Compliance, Customer Success, and General Managers (GMs) to align priorities, roadmaps, and ensure integrated, end-to-end solutions that meet stringent safety and regulatory requirements.
• Tightly integrate platform engineering with application teams to accelerate product velocity and shared platform adoption.
• Advocate for engineering best practices and innovation across the broader organization.
• Build, coach, and develop a high‑performing leadership bench; raise the bar on technical acumen, operational discipline, and ownership culture.
• Create an environment where teams can operate with autonomy and low context while maintaining high accountability to outcomes.
• Recruit, retain, and develop diverse talent; model inclusive, psychologically safe, and high‑trust engineering behaviors.
• Improve team health with clear career frameworks, leveling guides, and technical leadership paths (Staff/Principal/Architect).

Benefits

• Health, dental and vision insurance coverage, helping you "be safe, be healthy"
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance - Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees