Sr. Director, Platform Reliability & Support

TD Synnex • Clearwater, SC

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About The Position

We are seeking a dynamic Director of Reliability & Support to lead the global operations of TD SYNNEX’s StreamOne Ion Cloud Commerce Platform—the backbone of our partner and reseller ecosystem across North America, Europe, APJ, and LAC. This role is pivotal in ensuring platform availability, performance, and resilience while driving innovation and operational excellence. As a strategic leader, you will transform our delivery model into a world-class Service Organization, championing reliability engineering practices, automation, and proactive risk management. You will work across a large, complex global organization, influencing stakeholders and fostering collaboration to deliver measurable business outcomes.

Requirements

• Proven Leadership: 10+ years leading reliability or operations for enterprise-scale platforms; experience managing globally distributed teams.
• Strategic Acumen: Ability to translate business objectives into actionable reliability strategies.
• Conflict Resolution Expertise: Skilled in navigating complex stakeholder environments and resolving competing priorities.
• Global Collaboration: Demonstrated success working across regions and cultures in a large, matrixed organization.
• Technical Depth: Strong understanding of SRE principles, cloud platforms (AWS/Azure/GCP), and ITIL frameworks.
• Education & Certifications: Bachelor’s in Computer Science or related field (Master’s preferred).

Nice To Haves

• ITIL 4, SRE Foundation, and Cloud certifications highly desirable.

Responsibilities

• Lead Global Reliability & Support Strategy: Define and execute a unified service strategy with clear SLAs, SLOs, and KPIs.
• Drive Operational Excellence: Oversee 24×7 global operations centers and ensure rapid incident resolution.
• Champion Reliability Engineering: Embed observability, automation, and resilience into platform architecture.
• Manage Risk & Business Continuity: Own disaster recovery and compliance programs (ISO 22301, SOC 2).
• Build & Empower Global Teams: Develop high-performing teams skilled in SRE, automation, and tooling.
• Influence & Collaborate Across the Enterprise: Partner with CIOs, Product Management, and Regional Leaders.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees