Senior Director, Pharmacy Workforce Management

PharMerica•Lyndon, KY

4d•Remote

About The Position

Pharmerica is seeking a data-driven, strategic leader to own and evolve our enterprise pharmacy workforce management function. This role partners closely with executive leaders of operations, finance, and technology enablement teams to design intelligent, scalable staffing strategies—balancing human expertise with automation, analytics, and operational insight. The Senior Director of Pharmacy Workforce Management is responsible for designing and optimizing the staffing model for our national pharmacy and call center operations. Using advanced analytics and modern workforce tools, this Workforce Management function enables proactive decision-making, predictive forecasting, and actionable visibility into performance—creating a smarter, more connected workforce ecosystem. This position leads a team of professionals implementing Workforce Management initiatives focused on forecasting, scheduling, real-time monitoring, and process optimization. The ideal candidate will have Workforce Management experience in a leadership role. Remote opportunity. Able to reside anywhere in the Continental USA. Travel: 20% Effectively work Workforce Management software such as Verint and RingCentral, Communication software If your passion is service excellence and top-quality care, come join our team and and make an impact. Apply today!

Requirements

Bachelor’s degree in Finance, Engineering, Business, or related field
10+ years Workforce Management experience
5+ years management experience leading workforce or analytics teams
Experience in call center operations and multi-site staffing models
Deep understanding of WFM platforms and telephony systems; Verint preferred
Proficiency in Microsoft Excel, PowerPoint, and data visualization tools
Excellent communication, collaboration, and presentation skills
Strong analytical, problem-solving, and scenario-modeling capabilities
Proven ability to manage multiple priorities with accuracy and speed

Nice To Haves

Master’s degree in related field
Prior pharmacy or healthcare operations experience
Exposure to predictive analytics, automation, or AI-assisted workforce tools

Responsibilities

Lead the enterprise workforce planning department and own annual budget scenario modeling in partnership with Operations and Finance Executive Leaders.
Implement through their team advanced analytics to forecast staffing needs, leveraging data trends and automation opportunities.
Develop and manage through their team operational dashboards to monitor KPIs, SLAs, and service levels across 90 + pharmacy locations and call center functions.
Drive modern WFM and AI-assisted tools (e.g., Verint, predictive modeling, or automation insights) integration to improve accuracy, efficiency, and engagement.
Champion proactive, data-driven decision-making—using insights to identify workflow gaps, optimize schedules, and reduce administrative costs.
Drive operational excellence through real-time visibility, resource allocation, and continuous improvement initiatives.
Coach and develop the workforce management team to ensure capability building, innovation, and leadership depth.