Director, Workforce Management

CLEAR - Corporate•New York, NY

15h•$150,000 - $190,000•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a strategic and hands-on Director, Workforce Management to lead labor strategy and staffing optimization across CLEAR’s airport operations. Reporting to CLEAR’s VP of Finance, this leader will design scalable workforce models, partner closely with Regional VPs and GMs, and collaborate cross-functionally with the Finance and People team to drive operational excellence across our large, distributed hourly workforce.

Requirements

Bachelor's degree with 8+ years of workforce management experience supporting a large, geographically distributed hourly workforce, preferably in hospitality, travel, aviation, retail, or technology-enabled operations
Proven ability to design staffing models, demand forecasts, and labor optimization strategies
Excellent financial acumen with experience managing labor against P&L targets. Experience with commission-based compensation structures preferred
Ability to partner and influence cross-functionally with senior operational leaders, Finance and the People team
Excellent executive presence with experience presenting complex insights to C-suite leadership and driving alignment on high-impact decisions
Scrappiness and resourcefulness with a willingness to get your hands dirty in the data and in the field. Comfortable navigating ambiguity in a fast-paced, growth-oriented environment
Excellent analytical, problem-solving, and organizational skills
Experience with workforce planning and analytics tools along with advanced Excel / Google Sheets and PowerPoint / Google Slides skills

Nice To Haves

Advanced degree or Six Sigma certification a plus

Responsibilities

Design, build, and continuously refine data-driven staffing models to support airport operations nationwide
Develop short-term and long-term demand forecasts using trend analysis, seasonality, growth projections, and scenario modeling
Partner closely with Regional VPs and GMs to implement staffing plans and drive accountability against labor targets
Collaborate closely with Finance to align labor strategy with budgets, forecasts, and expense management goals
Partner with the People team on workforce planning inputs including hiring targets, retention trends, commission structuring, and workforce initiatives
Optimize labor allocation to balance service excellence, member experience, and financial performance
Analyze operational and financial data to identify opportunities for efficiency, productivity improvement, and cost management
Drive execution of highly visible, cross-functional workforce initiatives
Refine KPIs and reporting frameworks to measure labor effectiveness and operational performance
Optimize processes and tools supporting growth and network expansion