Senior Director, Pfizer Patient Services (PPS) Business Unit Lead

Pfizer • New York, NY

3d • Hybrid

About The Position

This posting covers multiple available positions across Oncology / Specialty Care / Primary Care; Therapeutic area’s responsibility will be determined through the selection process. Role Summary The Senior Director, Pfizer Patient Services (PPS) Business Unit Lead is responsible for leading a team responsible for patient services strategy, and programmatic design, for Pfizer’s Oncology / Specialty Care / Primary Care products. The Lead is responsible for delivering programs elements across the patient journey, including: Overall program strategy and design Copay / affordability support Hub support / operations External landscape monitoring Program performance management This role will sit on the [Oncology / Specialty Care / Primary Care] leadership team and will be accountable for ensuring close alignment with Business Unit and Brand strategies. This role will ensure [Oncology / Specialty Care / Primary Care] patient services programs are rooted in comprehensive understanding of the patient journey and patients’ experiences taking Pfizer’s [Oncology / Specialty Care / Primary Care] treatments. Role Responsibilities This is a critical role responsible for developing and executing the strategy for patient services programs for Pfizer’s Oncology/Specialty Care/Primary Care Business Units.

Requirements

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
• 12+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
• Experience supporting [Oncology/ Specialty Care/Primary Care] brands
• Strong enterprise thinking, strategic planning, and financial acumen, with a data-driven mindset and the ability to connect broader organizational goals to BU-specific strategies
• Extensive cross-functional leadership and stakeholder management experience
• Depth in portfolio strategy, with a proven ability to identify opportunities, anticipate challenges, and guide decision-making at scale
• Ability to influence without authority, setting business direction, priorities, and action plans
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
• Commitment to developing and coaching others
• This position is hybrid and requires working onsite 2 to 3 days per week from NYHQ

Responsibilities

• Represent PPS, as the subject matter expert, for Senior Business Unit Leaders
• Serve as the interface for Patient Services teams and Business Unit partners, ensuring programs meet patient / healthcare provider needs and align to Business Unit strategies
• Develop and design impactful patient service programs for all priority on-market and pipeline brands
• Track brand needs, economics, strategies, timelines, and priorities while staying abreast of therapeutic area trends
• Identify, evaluate, and manage cost-effective vendor solutions
• Manage and optimize PPS spend at the BU-level
• Drive integration of PPS strategies and performance in marketing plans, therapeutic area planning documents, and executive updates
• Proactively establish strong internal and external relationships across PPS, the Business Unit, broader Global Access and Value (GAV) functions, US Market Access (USMA), and enabling functions (e.g., Digital, Analytics, Chief Commercial Office)
• Develop a long-term roadmap for your team’s development across a range of competencies, relevant to leadership in Pfizer
• Build, mentor, and empower a high-performing team of professionals, responsible for designing and executing patient support programs for the BU
• Ensure program operating procedures are in alignment with legal, regulatory and compliance standards

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary
• eligibility to participate in our share based long term incentive program
• a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level