Senior Director, Patient Support Services

Cristcot

10h

About The Position

The Senior Director, Patient Support Services will play a pivotal role in shaping Cristcot’s commercial success by leading the design, implementation, and management of patient support program for Cristcot’s novel hydrocortisone acetate suppository with applicator used for the treatment of ulcerative colitis of the rectum. This requires a deep understanding of patient access solutions to ensure patients Cristcot’s product is accessible and affordable to patients, while enabling physicians to effectively navigate payer requirements.
Primary Relationships:

Within Cristcot: Collaborates closely with Marketing, Sales, Finance, Business Analytics and Legal.
Outside Cristcot: Builds and maintains relationships with hub solution providers, pharmacy and large practice medical assistants.
The activities of the Senior Director, Patient Support Services will include, but are not limited to:

Requirements

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred.
• 10+ years of pharmaceutical industry experience, with at least 5 years in patient support.
• Proven success in developing and executing patient access strategies for specialty product.
• Strong understanding of patient journey and Rx prescription flows, technology-enables hub-lite solutions and pharmacy network designs.
• Demonstrated ability to thrive in a small company environment.
• Strong communication skills.
• Collaborative work style.
• Ability to travel up to 25%.

Nice To Haves

• Priority consideration will be given to applicants who reside within the Central and Eastern time zones.

Responsibilities

• The Senior Director, Patient Support Program will lead the development and execution of all patient access solutions.
• Develop, execute and manage the operations of Cristcot patient support program.
• Monitor and ensure performance meets targeted key performance indicators.
• Ensure high quality customer service to patients and physician offices.
• Evaluate evolving payer restriction landscape and develop effective tactical approaches to secure coverage for patients.
• Ensure program is designed and executed in compliance with all applicable laws and regulations.
• Design and implement optimal channel design; negotiate contracts within approved ranges.

What This Job Offers

• Job Type: Full-time
• Career Level: Director