Senior Director, Operations - Florida
About The Position
The Senior Director of Operations manages the daily operations, and planning the use of materials and human resources. Provide leadership and individual motivation; Recommend and implement policies and programs; Allocate resources consistent with the budget and mission Provide a knowledgeable and welcoming public image; be proficient in small office communication and clerical procedures. Specific duties include, but are not limited to: Oversees the management of several individual centers within a geographic region. Manages supervisors in hiring, staff development, and site performance. Provides coaching, feedback and developmental action plans to site supervisors. Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency. Solves problems effectively with an emphasis on developing productive approaches utilizing internal support functions. Identifies measurable performance standards to improve site performance. Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.) Reviews staffing model and recommends optional solutions to VP of Operations Coordinates and communicates across remote sites and shares best practices with peers. Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals Other duties as assigned
Requirements
- High School Diploma or Equivalent
- Previous medical industry experience required.
- Excel, PowerPoint, Word and Outlook skills required.
- Excellent written, verbal and presentation skills required.
- Demonstrated process or efficiency management.
- Ability to interact at all levels of the organization (both internal and external).
- Demonstrated strong leadership skills
- Previous experience managing remote teams.
- Demonstrated adaptability and ability to manage change.
Nice To Haves
- Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice, preferred.
- Prior experience in an Operations function with emphasis on budget and P& L responsibility.
- Demonstrated experience with medical information management systems preferred.
- Bachelor's Degree
- Financial Management experience
Responsibilities
- Oversees the management of several individual centers within a geographic region.
- Manages supervisors in hiring, staff development, and site performance.
- Provides coaching, feedback and developmental action plans to site supervisors.
- Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency.
- Solves problems effectively with an emphasis on developing productive approaches utilizing internal support functions.
- Identifies measurable performance standards to improve site performance.
- Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement
- Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.)
- Reviews staffing model and recommends optional solutions to VP of Operations
- Coordinates and communicates across remote sites and shares best practices with peers.
- Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
