Senior Director, Operations - Driver Experience, Last Mile Delivery

Walmart•Bentonville, AR

13d•$130,000 - $260,000

About The Position

As the Senior Director of Driver Experience, you will define how Drivers will engage with the Spark Driver App over the next 3-5 years. You will be responsible for Driver Satisfaction (DSAT), the main KPI this team owns. While avoiding defects/issues can help maintain the status quo for Driver Experience, it will not drive significant increases in the long run. The person who will be successful in this role will use a combination of data, research, benchmarking, and qualitative feedback to develop a vision of the future that will inspire higher Driver Satisfaction and lead to higher retention. The Driver Experience team seeks to improve the experience of gig contractors using the Spark Driver App. This pillar within the Driver Experience team is focused on long-term strategy, overall driver satisfaction, and retention.

Requirements

Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area.
4 years’ supervisory experience.

Nice To Haves

Strong acumen for business strategy, being able to articulate an objective with tangible KPIs and identify Strategic projects that will enable the vision.
Analytical capability to be able to diagnose issues and use Complex datasets to build business cases or deliver results
Expert in Stakeholder management to build effective relationships across the highly matrixed business.
Expert in storytelling and building powerful presentations, with the Ability to adapt presentations to varying audiences.
Working on cross-functional teams or projects
Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Set the vision and strategy for Driver Satisfaction and overall experience on the platform
Lead a team of program managers focused on vertical or horizontal areas of the Driver Experience (e.g., Pickup, Drop-off, App Experience, New Driver Experience)
Develop a roadmap of critical product features and advocate for prioritization through development of business cases and leadership discussions
Guide the team on deep-dive analysis to root cause issues and identify solutions.
Manage execution and report on results/progress in WBR/MBR/QBR forums.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.