Senior Director of Site Operations/General Manager, Fulfillment

iHerb • Elgin, IL

10d

About The Position

Reporting directly to the VP of Operations this position must aim to maximize iHerb’s growth and profitability focused on local site operations leadership as well as domestic and international 3PL partnerships. This role will lead and manage multiple locations which could include multiple cities, states and countries.Operations management includes implementing potentially profitable short- and long-term initiatives and processes to optimize workflow, including the submission, review and approval of plans to control budget spending, labor efficiency, material efficiency, workflow efficiencies, and new areas of technology and customer service efficiency. This position also collaborates with other company departments and segments of management to establish and execute responsibilities.

Requirements

• Excellent interpersonal, communications, public speaking, and presentation skills
• Solid working knowledge of e-Commerce operations, budgeting, customer service, IT, business development, and strategic planning
• Ability to generate respect and trust from peer groups, support staff and external constituencies
• Ability to lead, plan and manage change
• Must be able to travel up to 50% of the time
• Strong grasp of business strategy and ability to prioritize opportunities
• Demonstrated success in managing and developing direct reports
• Critical thinker, strong at problem solving
• Excellent process improvement capability
• Intellectually savvy – ability to translate conceptual ideas and concepts to practical use
• Knowledge of Microsoft Word, Excel, and PowerPoint required
• Generally requires a minimum of fifteen (15) years B2C e-Commerce senior operations management experience.
• Demonstrated success leading in a multi-site environment
• Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Responsibilities

• Setting goals and developing strategies (define objectives for their area, align them with the overall company vision, and create plans to achieve them.)
• Conduct regular meetings with operations leadership to ensure priorities are clear and coordination is good.
• Budgeting and resource allocation (create and maintain budgets, allocate resources effectively, and identify cost-saving opportunities) to support strategic business goals.
• Innovation and process improvement (constantly seek ways to improve efficiency, productivity, and overall performance).
• Recruiting, hiring, and training (oversee the hiring process, train new employees, and invest in their professional development).
• Motivating and leading (create a positive work environment, inspire employees, and delegate tasks effectively).
• Performance management (regularly evaluate employee performance, provide feedback, and address any issues).
• Overseeing day-to-day operations (ensure everything runs smoothly, address bottlenecks, and make quick decisions to resolve problems).
• Establish process improvement initiatives.
• Maintaining quality standards (set and enforce quality standards to ensure products or services meet expectations).
• Compliance with regulations (stay up-to-date on relevant regulations and ensure the organization adheres to them).
• Reporting and analysis (regularly gather data, analyze performance, and report findings to upper management).
• Building relationships (collaborate with different departments, external stakeholders, and clients to achieve success).
• Problem-solving and decision-making (adept at tackling complex challenges and making sound decisions under pressure).
• Facilitate resolution of issues between departments
• Take charge in high-priority crises
• Demonstrate successful execution of business strategies for company products and services
• Guide development of organization through high growth as well as stable growth phases
• Direct and participate in acquisition and growth/expansion activities to support overall business objectives and plans
• Participate in capital market development, including participation in road shows, bank meetings, analyst meetings and more
• Manages all network level process/system improvement projects.
• Works closely with counterparts at each site to ensure clean implementation.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees