Senior Director of Quality & Customer Value

Overhead Door Corporation•Lewisville, TX

66d

About The Position

The Senior Director of Quality & Customer Value leads the enterprise-wide quality strategy across eight U.S. manufacturing plants. This role ensures that every process, product, and customer interaction reflects Overhead Door Corporation's commitment to excellence. The leader will design and deploy a standardized Quality Management System (QMS), integrate supplier and customer feedback into the OHD Lean Operating System, and drive measurable improvement in defect reduction, cost of quality, and customer satisfaction. This position requires a hands-on, data-driven leader who can elevate plant-level performance through systems, metrics, and disciplined problem-solving - while serving as the enterprise advocate for the Voice of the Customer.

Requirements

Bachelor's degree in engineering, Quality, or related discipline (master's preferred).
10+ years of progressive experience in manufacturing quality, with 5+ years of multi-site or enterprise leadership.
Proven success leading large-scale quality transformations.
Strong command of QMS, SPC, and advanced data analytics.
Demonstrated ability to partner cross-functionally with Operations, Engineering, and Supply Chain.
Willingness to travel up to 50% across U.S. manufacturing locations.

Nice To Haves

Six Sigma Black Belt or equivalent certification preferred.
Experience in building products or industrial manufacturing preferred.

Responsibilities

Develop and implement standardized enterprise QMS aligned to external and company standards.
Integrate quality processes into the OHD Lean Operating System to strengthen standard work and continuous improvement.
Ensure consistent application of root cause analysis, CAPA (Corrective & Preventative Action) and statistical process control (SPC) across all sites.
Lead readiness and compliance with external audits and certifications.
Build a closed-loop system linking customer feedback, warranty data, and field performance directly to manufacturing improvement plans.
Partner with Sales and Customer Care to analyze customer complaints, identify recurring issues, and lead structured problem-solving.
Champion customer satisfaction metrics (e.g., NPS, warranty cost, delivery quality) as enterprise performance indicators.
Oversee supplier quality assurance, including qualification audits, incoming material inspection standards, and supplier corrective actions.
Collaborate with Supply Chain to integrate quality performance into supplier scorecards.
Drive reduction in supplier-related defects and improve first-time-right incoming materials.
Define and deploy standardized quality scorecards across all plants.
Monitor and report enterprise metrics, including: First Pass Yield (FPY) Cost of Poor Quality (COPQ) Defects per Million Opportunities (DPMO) On-Time Corrective Action Closure Warranty Cost as % of Sales
Present performance trends, risks, and countermeasures to the executive leadership team.
Lead, coach, and mentor a high-performing network of Plant Quality Managers.
Foster a culture of accountability, continuous improvement, and collaboration across plants.
Build bench strength by developing successors with strong technical and leadership capabilities.
Operates as a strategic enterprise leader, not just functional manager.
Influences through data and collaboration rather than escalation.
Embeds quality thinking in every layer of the organization - from operator to executive.
Models Lean leadership behaviors: Gemba engagement, disciplined problem-solving, and visual performance management.