Senior Director, Customer Quality

Element Solutions Inc•West Haven, CT

1d•$197,262 - $295,894

About The Position

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials. Our Expertise: Wafer Level Solutions - Revolutionizing wafer fabrication processes for enhanced efficiency and performance Semiconductor Assembly Solutions - Driving innovation in semiconductor assembly processes for unparallelled reliability Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry Circuit Board Assembly Solutions - Elevating circuit board assembly processes for optimal performance Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape. We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment. Who are we looking for?The Customer Quality Interface Manager serves as the primary quality liaison between Macdermid Alpha Electronics Solutions and key strategic semiconductor customers—among the largest and most influential companies in the industry. This role ensures that customer expectations for product quality, reliability, and performance are met and continuously exceeded. The position requires a bi-lingual (Mandarin and English) with high level of technical expertise, customer engagement, problem-solving, and cross-functional leadership to drive flawless execution and strengthen long-term partnerships.

Requirements

Bachelor’s or master’s degree in engineering discipline (preferably electronics, chemical, material science), or other related technical field.
12+ years of experience in quality engineering, customer quality, within the semiconductor industry.
Proven track record directly with major semiconductor OEMs, OSATs, or Tier-1 customers.
Strong understanding of semiconductor materials, processes (wafer fabrication, packaging, assembly, test), and reliability mechanisms.
Expertise in quality tools: SPC, MSA, FMEA, control plans, 8D, PPAP, APQP, DOE, and risk management.
Strong familiarity with semiconductor failure mechanisms, reliability standards, qualification methods, and analytical methods including Failure analysis
Ability to interpret data and trends including statistical analysis.
Familiar with ISO9001/IATF 16949 quality management standards

Responsibilities

Serve as the primary contact for all quality-related topics for designated strategic semiconductor customers.
Build and maintain strong relationships with customer quality, engineering, procurement, and operational teams.
Lead regular customer quality reviews, business updates, QBRs, and technical discussions.
Monitor and analyze key customer quality metrics including DPPM, return rates, field failures, defect trends, and audit outcomes.
Track customer scorecards, identify performance gaps, and drive cross-functional actions to achieve target ratings.
Lead end-to-end containment, root cause investigation, and corrective action activities for customer-reported issues, using methodologies such as 8D, 5 Why, FMEA, Fishbone, DOE, fault-tree analysis, and reliability modeling.
Coordinate across internal teams—manufacturing, engineering, reliability, supply chain, and product management—to ensure timely and robust problem resolution.
Prepare and deliver customer-facing 8D reports, corrective action plans, and technical documentation with high professionalism and accuracy.
Provide quality and reliability input during new product introduction (NPI) to ensure customer quality expectations are built into design, qualification, and release processes.
Review change notices (PCNs), deviations, and risk assessments to ensure smooth, compliant communication with customers.
Support or lead customer audits (process, system, compliance, supplier audits), facilitating corrective actions and closure activities.
Partner with program management, operations, and commercial teams to ensure alignment of quality strategy with business objectives

Benefits

Opportunities for career growth, competitive compensation (competitive base salary and performance-related bonus plan), and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
Innovative work environment where you will be a part of a dynamic and collaborative team.
Perks and incentives include paid parental leave, tuition reimbursement, and opportunities for professional development.

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