Director Customer Line Quality

Airbus • Mobile, AL

3d • Onsite

About The Position

Airbus Americas, Inc is looking for a Director Customer Line Quality to join our team based in Mobile, AL. As part of the network of Single Aisle Quality Managers the position holder is responsible for the Quality Management System, Organization & Certifications for the A320 Customer Line in Mobile. Through a team of Quality professionals & Certifying Staff the position holder secures the application of the Airbus QMS an system of maintenance, testing + certifiable release process which secure and demonstrate the Aircraft is assembled, tested and attested in line with Quality Requirements. The person's Organization verifies and certifies AC airworthiness through inspections and tests in compliance with applicable quality system and regulation and releases A/C under EASA / FAA Part-145. The person ensures the integrity of the Quality Personnel and Certifying Staff based on qualification and personal competencies. The jobholder secures and develops the Airbus Quality and Safety Standards in accordance with Airbus policies, national and international authorities and laws. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life. Your Working Environment: On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

Requirements

• Bachelor's Degree in Aeronautical/Industrial Engineering or equivalent experience in Production (Aerospace or other) Quality Departments is required.
• Minimum 10 years' experience in Aerospace and/or equivalent environment is required.
• Must have 5 Years' experience as a Manager within Quality and/or equivalent exposure.
• Person shall have direct experience as a Certifying Staff within Airbus or equivalent external experience.
• Quality experience in an industrial or manufacturing setting is also required.
• Proven Leader of effective teams which generate results in line with Airbus values and culture.
• Strong and effective Practical Problem Solving skills (demonstrable).
• Understanding of Kaizen approach to Manufacturing.
• Knowledge about non-conformance management and Root Cause Analysis methods within Airbus.
• Good knowledge and understanding of the Airbus Quality Management System and its process.
• Knowledge of the Production process and build cycle.
• Knowledge of rules for aircraft design and manufacturing
• Familiar with the American aviation market, its Airlines and Airline Representatives
• Ability to quickly understand technical documents.
• Strong presentation skills.
• Strong communication skills through all levels of the organization and Functions.
• Strong international communication skills.
• Strong and effective Practical Problem Solving skills (demonstrable).
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on production floor.
• Travel: able to travel independently and at short notice.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE.
• Authorized to Work in the US
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Responsibilities

• Implements and secures the effectiveness of the Airbus Quality Management System (QMS) by the independent quality function within the Customer Line in Mobile for A320.
• Responsible for QMS implementation and surveillance linked to Aircraft testing, configuration management + release securing all actions to keep necessary approvals (EASA 21, EN9100, etc.) by showing evidence of the effective compliance to the Quality Management System in front of the authorities and the customers.
• Support the Customer Line major process owners in the continuous improvement of process maturity and efficiency (produce aircraft (AC) and develop AC)
• Ensures risks are managed and mitigated/prevented
• Secures a system of oversight and management of key areas
• Verifies and certifies Aircraft test release & compliance through teams of trained, qualified and independent FAL-GTE + Attestation & Conformity in compliance with applicable Ground Test & Quality System and regulation and releases A/C through the FOT up to Ferry Flight.
• Securing, via Flightline/Customer Line Quality Test Teams the continued configuration + status of Aircraft.
• Documentation of the as-built aircraft matches and is confirmed to match the as-built status.
• Formal release of the Aircraft, via planned test/inspections and Quality Gates, at key conformity milestones in accordance with Airworthiness requirements.
• Ensures quality level of all produced AC and continuous quality improvement to meet customer satisfaction, secures and develops the Airbus quality and safety standards in accordance with Airbus policies, national and international authorities and laws.
• Implements a system to capture and improve Quality standard of product and process; including driving down CnQ related to Customer Line and Customer specific topics.
• Measures and reports quality KPIs to support continuous improvement in all areas of the business.
• Captures and analyses product quality issues and manages corrective and preventive actions implementation through QPS tools.
• Is the voice of the Customer within the Customer Line & Final Assembly Line and drives, through team and MFT, a high level of customer satisfaction
• Reviews process and policy for opportunity to improve.
• Ensures smooth Customer Line and Delivery process with sufficiently staffed/trained Quality & Certifying Staff.
• Ensures that the operational budgets of the A320 Customer Line Quality function are well founded and achieved.
• Through time allocated to the Aircraft; secures tests/inspections in an efficient manner and within unit cost targets.
• Ensures continued performance improvement for all Customer Line Ground Test and Conformity activity.
• Ensures competence levels of Quality Department are in line with requirements ensuring that the overall Time, Cost and Quality objectives are met.
• Responsible for Cost decisions and securing Head Count in line with Customer Line Operational needs and planning.
• Managing the training of the applied Head Count to be best in class
• Managing Skills and Competence of the Teams.
• Focusing on people and development through applied tools and structure.
• Ensures alignment and coordination of the Single Aisle Customer Line Management Quality business.
• Regular exchange and contribution to the Quality Customer Line for Single Aisle.
• Providing KPI to ensure transparency of FAL-Mobile performance and improvement.
• Receiving and showing areas of improvement opportunity within the Single Aisle business.
• Manage performance, risk and projects to secure key business indicators.
• Other duties as assigned:
• Improvement Projects identified through the Customer Line locally or via Central or Programme Quality.
• Quality system improvement initiatives and organization drives to improve.
• Setting of Quality and Departmental Targets, yearly and daily.
• Acting, and being seen to act, in accordance with Airbus Quality standards and Airbus + Customer Line leadership mind-set.
• Produce reports showing trend and data of the performance and its output to the business.
• Work as part of the Quality Leadership Team to set key projects and directives for the FAL and Aisle Quality Network which improve on the Business Defined Scorecards.
• Participate in the definition and live the Quality Ways of Working in FAL-USA.
• Be involved in crisis management meetings and in some cases lead them.
• Be prepared to travel to Europe and other sites as required.
• Contribute to the Senior Management Team site objectives.
• Act with integrity in line with the FAL-Mobile Culture and Safe, Positive, Productive Vision.
• Work with the leadership team(s) on improving Culture and mind-set with regards to the A320 line.

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager