Senior Director of Professional Services

RESPEC•Albuquerque, TX

1d•Hybrid

About The Position

As the Senior Director of Professional Services, you will lead and sustain day-to-day business operations for a portfolio that includes large and multiyear IT services contracts and a staff augmentation business in New Mexico. You will foster operational excellence, strengthen partner/client relationships, and drive organic growth while providing strategic oversight across implementation, client onboarding, solution design, customer training, and scheduling. This is a hands-on leadership role that requires strong client interaction, command-and-control during escalations, and close partnership with cross-functional teams to align resources and expectations.

Requirements

Experience leading a Delivery team of <$50Million in annual gross receipts.
Deep expertise in SDLC, agile methodologies, DevOps, and modern technologies (Docker, Kubernetes, AWS, GCP, Azure).
Strong financial acumen with proven experience managing P&L, budgets, forecasts, and revenue acceleration strategies.
Exceptional cross-functional leadership abilities, influencing executive and senior management, customers, and partners on strategic initiatives.
Advanced knowledge of delivery management best practices and experience mentoring less experienced team members.
Ability to lead large teams and set strategic direction for the group.
Experience in developing and implementing scalable solutions and training strategies.
Business, financial, and management acumen to oversee operations of a portfolio that includes large and multiyear IT services contracts and staff augmentation business in New Mexico.
Hands-on management style with strong client interaction skills; enthusiasm and innovation.
Technical familiarity with application development, data management, and information technology services.
Proven ability to efficiently recruit and coordinate staff across multiple projects.

Nice To Haves

Experience in delivering IT solutions for engineering firms.

Responsibilities

Lead and mentor principal consultants, project managers, and delivery/technical teams; manage large cross-functional teams including lower-level leaders and seasonal contractors.
Define, implement, and enforce delivery management processes and policies to drive predictability, quality, and on-time project execution.
Ensure robust resource planning, matrixing, allocation, change management, and scalable staffing models to support a growing customer base.
Manage P&L for the professional services portfolio, including budgeting, forecasting, financial performance tracking, and resource optimization to meet profitability and growth targets.
Enable project managers with staffing, tools, and skills to deliver scope, timeline, and outcomes; identify early signs of project and customer risk and execute mitigation strategies.
Serve as executive sponsor for clients and engagements; travel to customer sites to solidify relationships and ensure projects remain on track.
Participate in the sales process to ensure proper scoping and resourcing; support Statement of Work and Change Order creation and approvals.
Identify and implement new consulting service offerings for target markets; pursue organic growth opportunities.
Drive improvements across hiring, onboarding, delivery, and post-implementation processes; develop scalable onboarding and training strategies for new and legacy products.
Optimize internal processes, tools, and technologies (e.g., LMS, automated scheduling); define and monitor KPIs tied to service delivery, client success, and operational performance.
Manage personnel and resources and lead recruiting efforts to support multiple projects; provide regular feedback and coaching to develop team capabilities.