Senior Director of Learning - Field Readiness

Genentech•South San Francisco, CA

54d•Onsite

About The Position

The Position Who We Are Genentech (GNE), a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. The Learning & Skill Development (LSD) organization plays a key role in installing a digital culture and mindset across the Commercial and Medical Group (CMG) as well as providing every CMG customer - be it employee, manager, healthcare provider, and patient - with the information and skills that they need next, when they need it, where they need it. LSD is in the process of transforming CMG into a continuous then contribution learning culture by pioneering advances in skills management, digital learning, experiential learning, and workflow learning. LSD includes a team of learning business partners who have deep business acumen and are well versed in the trends and data coming from sales, marketing, and medical. They work in close collaboration with a group of learning design architects who are responsible for perennial focus areas such as medical, therapeutic area certification, leadership development as well as business transformation areas which currently include omnichannel, contracting, digital, and AI across all CMG business units. Both teams are supported by a team of instructional designers and multimedia partners who build best-in-class learning products. LSD scales these learning products through facilitators and field trainers who upskill business experts and leaders in executive presence, learning technologists who use cutting edge applications and systems to embed learning as close to the work as possible, and an analytics function that maps CMG's skill domains and employee skill gain to business impact metrics. Role Overview The Senior Director of Field Readiness and Certification is the single-threaded leader focused on ensuring that commercial and field medical employees are compliantly trained on Genentech's growing portfolio of products and ready to deliver industry business practices for account management, contracting, digital and omnichannel engagement, and leadership. The Sr Director owns onboarding for field new hires leveraging digital learning and human engagement to optimize the employee experience. This leader partners with marketing squads, compliance, people and culture to ensure that new hires reach role proficiency in a time efficient manner while optimizing the quality of the employee experience. The Sr Director also owns the ongoing development journey for commercial, medical and squads. Through a team of learning business partners, facilitators, and field trainers, the Sr Director will leverage strategic workforce planning data, partner with the business to prioritize current and future skills, and build/maintain a cohesive skill development narrative and learning roadmap for each high-volume role. The Sr Director will continuously measure the learning experience of both new hires and tenured employees to inform and drive continuous improvement, particularly through the thoughtful integration of digital learning. Through a team of squad business partners, the Sr Director will ensure that each product in the portfolio has a comprehensive learning strategy to deliver brand priorities through commercial and medical field employees. This role is a key member of the Learning & Skill Development team and will report into the head of LSD.

Requirements

Masters degree in Business, Education, Organizational Development, Human Resources, or a related field.
10+ years of progressive experience in Training, Learning & Development (L&D), Sales/Commercial Operations, or a related function within the pharmaceutical, biotechnology, healthcare, fintech or regulated industries.
5+ years in a senior leadership (director or vice president) role managing and leading large, diverse teams (including direct and indirect reports) responsible for training delivery and strategy.
Proven experience as a strategic business partner to senior leadership teams.
Demonstrated success in designing, implementing, and optimizing large-scale field employee onboarding programs.
Deep working knowledge of the pharmaceutical/biotech commercial and medical field roles (e.g., Account Managers, Medical Science Liaisons) and their compliance requirements.
Extensive experience in product launch training, field readiness, and developing learning strategies for complex therapeutic areas and product portfolios.
Proven ability to leverage data and analytics (e.g., learning KPIs, proficiency metrics, strategic workforce planning data) to drive development strategy and measure business impact.

Responsibilities

Strategic Leadership: Act as the single-threaded leader accountable for the comprehensive training and readiness of all commercial and medical field employees.
Business Partnership: Serve as the direct business partner and trusted strategic advisor to the Customer Engagement (CE) leadership team, US Medical (USM) leadership team, and all Marketing squad leaders.
Product Learning Strategy: Direct a team of squad business partners to develop and iterate on comprehensive learning strategies and roadmaps for each product in the portfolio, ensuring that field employees are equipped to deliver brand priorities.
Onboarding: Own and continually optimize the onboarding experience for all field new hires, focusing on time efficiency, quality of experience, and ensuring new hires reach role proficiency rapidly.
Product Training & Field Readiness: Ensure all commercial and medical field employees are compliantly trained on Genentech's growing product portfolio and proficient on all required business processes and tools to ensure field readiness (e.g., account management, contracting, digital, and omnichannel engagement).
Optimize Learning Operations: Partner with operations teams across CE, USM, and LSD to optimize internal processes and reduce friction. This includes a new hire and new to role forecasting process to ensure that the organization can ramp sufficient resources ahead of higher volume training. Scale the delivery of learning products through an internal team of facilitators and an indirect team of field trainers.
Skill Development Strategy: Leverage strategic workforce planning data to partner with business leaders and P&C, prioritize current and future skills, and build/maintain a cohesive skill development narrative and an annual learning roadmap for each high-volume role in CE and USM.
Field Meetings: As part of the annual learning roadmap for each role, own learning related components of the National Field Meeting (NFM) and Fall Field Meeting (FFM) to accelerate learning, cross-role collaboration, and skill mastery through in-person experiential learning.
Measurement: Partner with the LSD Data Science function to create and automate a set of standard metrics for onboarding, field readiness, cross-training, and KPI targets based on product learning strategies as well as skill development targets for high-volume job roles. Regularly monitor data; report insights to commercial, medical and marketing squad leaders; and identify strategies to mitigate gaps identified in the data.
Employee Experience: Oversee the development journey for field employees, including capabilities related to leadership and advanced field skills. Regularly engage with new hires and tenured employees to identify continuous improvement opportunities. Drive resolution of these opportunities through LSD, People & Culture, and other partners.
Team Management: Lead and guide a team of learning business partners, squad business partners, facilitators, and field trainers (indirect reporting) to execute high-quality training and development initiatives.
Cross-Functional Partnership: Collaborate closely with Marketing Squads, Customer Engagement, US Medical, Compliance, and People & Culture to align training programs with business strategy, regulatory requirements, and employee experience goals.
Cultivate a culture where everyone is respected, belongs, can contribute authentically and thrive
Lead, act and live our Operating Principles in all aspects of work
Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities
Develop and create an inspiring culture and great place to work by leading, acting and living our Operating Principles in all aspects of work, inclusive of employee engagement and promoting a culture of inclusivity and belonging
Responsible for resource management, recruiting, hiring, performance of a team, and onboarding qualified individuals
Provide day to day coaching, development conversations, professional development plans, performance reviews, and succession planning for direct reports
Establishes and clearly communicates team priorities, goals and expectations
Foster collaboration across multiple functions within LSD, CMG, and Genentech to drive alignment and ensure effective implementation of learning solutions
Provide clear direction and focus for the team while ensuring all deliverables for a given priority area are completed, issues are escalated and assess/mitigate risk appropriately
Manage resources in an out of key initiatives as needed to flow talent, ensure ongoing maintenance, drive critical work and assess/mitigate risk
Manage overall team operating model to ensure maintenance/support, in alignment with department strategy and outcomes
Comply with all laws, regulations, policies and procedures that govern the code of conduct of Genentech activities
Complete and ensure that the team completes all compliance training requirements and reinforces the importance of adhering to compliance policies with the team