Senior Director of Fulfillment Operations

RYZE

2d • Remote

About The Position

At RYZE, we believe daily rituals create the foundation for living your greatest life. Our mushroom coffee and superfood products fuel the body and clarify the mind—helping people everywhere unlock their highest potential. We’re a fast-growing, mission-driven team passionate about wellness, innovation, and building a brighter future together. This is a hands-on senior leadership role, not simply vendor management. The Senior Director will establish fulfillment strategy, design scalable operational systems, build and develop a high-performing team, and drive strong cross-functional collaboration with Sales, Finance, Planning, and Technology. This role will serve as a key member of the Operations Leadership Team and a trusted advisor to the EVP on network strategy, operational investments, and long-term capacity planning. The ideal candidate brings deep operational ownership and a proven track record leading complex fulfillment networks. This includes direct P&L accountability across multiple nodes, navigating OTIF performance requirements and retailer chargebacks at scale, and successfully leading organizations through high-volume peak seasons while maintaining service excellence. The Role: We are seeking a strategic and operationally driven Senior Director of Fulfillment Operations to lead end-to-end fulfillment across our retail channels—including Target and other national accounts—as well as our direct-to-consumer (DTC) business. In this role, you will define and execute the vision for our fulfillment network, with full accountability for service level performance, cost optimization, inventory accuracy, and scalable infrastructure across our 3PL ecosystem and logistics partners. This is a hands-on leadership role, not simply vendor management. You will build fulfillment strategy from the ground up, design scalable systems, and develop a high-performing team while partnering closely with Sales, Finance, Planning, and Technology. As a key member of the Operations Leadership Team, you will serve as a trusted advisor on network strategy, operational investments, and long-term capacity planning.

Requirements

• 12–15+ years of progressive leadership experience in fulfillment, logistics, or supply chain operations
• 5+ years in a senior leadership role managing managers and multi-site operations
• Direct P&L ownership and experience managing complex 3PL networks in a CPG, omnichannel, or high-growth environment
• Deep experience with big-box retail fulfillment (Target strongly preferred; Walmart, Costco, or Amazon Retail also valued)
• Proven track record reducing chargebacks, deductions, and service failures through systemic operational improvements
• Strong financial and analytical acumen with the ability to build business cases and model operational scenarios
• Experience operating in high-growth, high-ambiguity environments and scaling infrastructure accordingly
• Deep understanding of fulfillment systems including WMS, OMS, and EDI integrations
• Demonstrated success building and scaling high-performing teams, not just managing existing structures
• Executive-level communication skills with the ability to influence C-suite stakeholders and external partners
• Ability to lead through ambiguity while maintaining a clear strategic vision

Nice To Haves

• Experience scaling fulfillment operations within a high-growth CPG brand ($50M–$200M+)
• Experience leading 3PL RFPs, network design, or warehouse automation initiatives
• Omnichannel experience across DTC, retail, and marketplace channels
• Experience leading ERP, WMS, or EDI implementations or migrations
• Background in organizational design and building teams for scale

Responsibilities

• Fulfillment Strategy & 3PL Network Define and execute the multi-year fulfillment network strategy, including 3PL selection, geographic footprint optimization, and capacity planning
• Own end-to-end performance of all 3PL partners across DTC and retail channels, establishing SLAs, KPIs, and cost benchmarks
• Lead quarterly and annual business reviews with 3PL partners, driving executive-level accountability for performance gaps and corrective action plans
• Lead 3PL evaluation, RFP processes, contract negotiations, onboarding, and transitions as the network evolves
• Drive continuous improvement across pick/pack accuracy, cycle time, dock-to-stock velocity, and inventory accuracy
• Retail Fulfillment (Target & National Accounts) Own OTIF performance, ASN accuracy, routing guide compliance, chargebacks, and deduction management across all retail partners
• Partner cross-functionally to identify root causes and implement systemic solutions that eliminate penalties
• Ensure all labeling, palletization, and documentation meet retailer compliance requirements
• Serve as the senior escalation point for retailer DC issues, short shipments, and compliance disputes
• Represent fulfillment operations in retailer reviews and operational discussions
• Inventory Strategy & Systems Architect and enforce enterprise-wide inventory control standards across all 3PL nodes, in-transit, and on-hand inventory
• Partner with Planning, Finance, and Technology to build reconciliation frameworks, reserve policies, and shrink reduction strategies
• Own the fulfillment technology stack, including WMS, OMS, EDI integrations, and reporting platforms
• Define and execute the systems roadmap to support scale and operational efficiency
• Improve visibility and decision-making through strong data governance and reliable reporting
• P&L Ownership & Cost Strategy Own the full fulfillment P&L, including storage, pick/pack, transportation, accessorials, and overhead
• Develop and execute a multi-year cost optimization roadmap to improve unit economics without compromising service levels
• Lead budgeting, forecasting, and rate negotiations with 3PL partners and carriers
• Present financial and operational performance to executive leadership with clear insights on risks and opportunities
• Organizational Leadership & Scale Design and scale the fulfillment organization, including team structure, hiring, and leadership development
• Build scalable SOPs, escalation frameworks, and contingency plans to support rapid growth and peak demand
• Lead network design and automation strategy, including evaluation of warehouse technology and robotics
• Foster a culture of operational rigor, ownership, and continuous improvement
• Partner cross-functionally with Supply Chain, Sales, Marketing, and Finance on company priorities

Benefits

• Performance bonus eligibility
• Benefits: health, dental, vision, 401(k) with match, flexible PTO
• A fully remote work environment and the chance to build and scale a best-in-class fulfillment function from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 101-250 employees