Senior Director of Clinical Ancillary Services & Operations

Community Health Systems • Franklin, TN

9d

About The Position

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 34 distinct markets across 13 states, CHS operates 65 affiliated hospitals with more than 9,000 beds and approximately 900 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. Essential Functions Leverages formal PI training to design, implement, and sustain standardized performance improvement processes. Ensures alignment with the organization’s Strategic Planning and Performance framework. Develops, formalizes, and operationalizes service line metrics. Integrates key performance indicators into the official CHS Scorecard to drive transparency and accountability. Partners with clinical and operational leaders to advance high-reliability practices and improve clinical outcomes. Champions patient-centered care initiatives that enhance safety, quality, and experience. Supports the Vice President in providing strategic oversight of the Innovation Governance Councils for Clinical Ancillary Services. Evaluates, prioritizes, and implements innovative solutions that improve clinical and operational performance. Designs and manages communication strategies that ensure alignment between corporate leadership, facility teams, and frontline staff. Leads system-wide product and supply standardization initiatives across Wound Care, Dialysis, Respiratory Therapy, Sleep Centers, and Acute Inpatient Therapy. Drives cost stewardship and waste reduction while maintaining clinical excellence. Partners in reviewing, negotiating, and redlining vendor and service agreements to ensure operational value and compliance. Leads and facilitates cross-functional project integration in collaboration with the Vice President of Clinical Ancillary Services. Aligns initiatives to enhance patient, employee, and physician satisfaction and engagement. Fosters collaborative relationships across clinical, operational, and executive teams. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards.

Requirements

• Bachelor's Degree in healthcare, administration, or related field required
• 8-10 years of acute care clinical experience required
• Experience in patient-centered outcomes, regulatory compliance, patient experience tactics, and operational and strategic growth required
• Knowledge, Skills and Abilities Deep knowledge of acute care clinical operations with the ability to translate strategy into measurable, system-wide performance outcomes.
• Advanced understanding of PI methodologies, regulatory standards, and high-reliability principles to drive quality, safety, and standardization.
• Strong capability in budgeting, cost optimization, contract oversight, and supply chain standardization to ensure fiscal stewardship.
• Ability to develop, analyze, and operationalize metrics and scorecards to improve clinical, operational, and patient experience outcomes.
• Skilled in leading cross-functional teams, influencing without authority, and driving sustainable change across complex healthcare environments.

Nice To Haves

• At least 5 years of acute care leadership preferred
• Experience or training with Performance Improvement processes and waste reduction programs preferred

Responsibilities

• Leverages formal PI training to design, implement, and sustain standardized performance improvement processes.
• Ensures alignment with the organization’s Strategic Planning and Performance framework.
• Develops, formalizes, and operationalizes service line metrics.
• Integrates key performance indicators into the official CHS Scorecard to drive transparency and accountability.
• Partners with clinical and operational leaders to advance high-reliability practices and improve clinical outcomes.
• Champions patient-centered care initiatives that enhance safety, quality, and experience.
• Supports the Vice President in providing strategic oversight of the Innovation Governance Councils for Clinical Ancillary Services.
• Evaluates, prioritizes, and implements innovative solutions that improve clinical and operational performance.
• Designs and manages communication strategies that ensure alignment between corporate leadership, facility teams, and frontline staff.
• Leads system-wide product and supply standardization initiatives across Wound Care, Dialysis, Respiratory Therapy, Sleep Centers, and Acute Inpatient Therapy.
• Drives cost stewardship and waste reduction while maintaining clinical excellence.
• Partners in reviewing, negotiating, and redlining vendor and service agreements to ensure operational value and compliance.
• Leads and facilitates cross-functional project integration in collaboration with the Vice President of Clinical Ancillary Services.
• Aligns initiatives to enhance patient, employee, and physician satisfaction and engagement.
• Fosters collaborative relationships across clinical, operational, and executive teams.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director