Senior Director of Client Compliance and Assurance

NFM & J LP•Tampa, FL

About The Position

The Senior Director of Client Compliance & Assurance is responsible for developing, implementing, and overseeing CSI’s enterprise client compliance and governance strategy to ensure adherence to contractual obligations, regulatory requirements, operational standards, and internal policies. This role serves as a strategic partner to operations, executive leadership, and key client stakeholders, ensuring CSI consistently delivers on contractual commitments while strengthening transparency, trust, and long-term client relationships. The Senior Director will lead compliance initiatives across client contracts, service-level agreements (SLAs), regulatory frameworks, and operational procedures while serving as a visible client-facing leader responsible for governance, assurance reporting, and continuous service improvement.

Requirements

Bachelor’s degree in Business Administration, Risk Management, Compliance, Legal Studies, Quality Assurance, or a related field required.
7+ years of progressive experience in compliance, risk management, quality assurance, audit, or regulatory oversight.
Minimum of 5+ years in a senior leadership or director-level role overseeing enterprise or multi-client compliance programs.
Proven experience managing compliance frameworks for large, complex client portfolios.
Demonstrated success leading internal and external audits, regulatory reviews, and client assurance engagements.
Deep knowledge of compliance management systems, internal controls, and assurance methodologies.
Strong understanding of applicable regulatory, contractual, and client-driven compliance requirements.
Experience designing, implementing, and monitoring compliance and quality assurance programs at scale.
Strong data analysis skills to identify trends, risks, and performance gaps.
Proven ability to lead, mentor, and develop high-performing compliance and assurance teams.
Experience partnering cross-functionally with operations, legal, HR, safety, and client leadership teams.
Ability to manage complex client expectations and communicate compliance outcomes clearly and confidently.
Strong background in responding to client audits, compliance inquiries, and corrective action commitments.
Exceptional written and verbal communication skills, including executive-level reporting and presentations
Strong negotiation and conflict resolution skills
High attention to detail with the ability to manage multiple priorities in a fast-paced environment
Demonstrated integrity, sound judgment, and commitment to ethical business practices
Willingness to travel as needed to support client sites, audits, and assurance activities.
Ability to work effectively in a matrixed, multi-site organization.
Comfortable operating in environments undergoing change, growth, or regulatory evolution.
Authorized to Work in the US – We Use eVerify.

Nice To Haves

Master’s degree (MBA, MPA, JD, or similar) strongly preferred.
Experience operating in regulated industries such as facilities services, healthcare, education, aviation, industrial, or logistics environments preferred.

Responsibilities

Serve as a client-facing compliance and governance leader, providing transparency and assurance to key client stakeholders.
Participate in client governance meetings, quarterly business reviews (QBRs), and executive account reviews where compliance, SLA performance, and operational risk are discussed.
Develop client-facing compliance dashboards and performance reporting that demonstrate CSI’s adherence to contractual obligations and operational standards.
Partner with Operations leadership to proactively address compliance issues before they impact client satisfaction.
Support contract renewals, expansions, and strategic account growth by demonstrating CSI’s operational discipline and governance capabilities.
Act as an escalation point for client compliance concerns, service recovery initiatives, and performance improvement plans.
Oversee compliance with all client contractual requirements, service level agreements (SLAs), and performance obligations.
Develop processes to monitor and validate compliance with contractual terms across business units and operational locations.
Ensure transparent reporting and communication with clients regarding compliance performance, service metrics, and corrective actions.
Partner with operations leadership to ensure client deliverables, reporting obligations, and performance standards are consistently achieved.
Lead resolution of compliance issues, service failures, and contractual disputes in collaboration with operations and client stakeholders.
Support client governance frameworks including compliance reviews, risk assessments, and operational performance discussions.
Evaluate and establish an enhanced Client Assurance Program designed to strengthen client confidence in CSI’s service delivery and governance.
Develop standardized compliance scorecards, operational performance dashboards, and service assurance reporting for key accounts.
Identify operational trends and insights from compliance data to drive service improvements and operational excellence initiatives.
Partner with Sales and Leadership team to support new business pursuits, RFP responses, and client transition processes.