Senior Director, Merchant Services

WEX•Maine, NY

3d•Remote

About The Position

The Senior Director of Merchant Services is a high-impact leadership role responsible for driving strategy, revenue growth and expanding WEX acceptance for fuel and non-fuel products. By modernizing existing infrastructure and streamlining technical onboarding, this role accelerates "speed-to-revenue". The Director serves as a strategic architect, leveraging WEX’s massive commercial fleet portfolio to create frictionless payment ecosystems and maximize the business potential of new and existing merchants This role is flexible to be remote within the United States.

Requirements

Bachelor of Business, Technical or Equivalent Management Degree
10+ Years of Technical Experience
10+ Years of Contract Negotiation Experience
10+ Years of Leadership Experience
10+ Years of Technical Proficiency: Demonstrated experience in payments/fintech environments, specifically with merchant onboarding, APIs, and network configurations
Setting realistic goals/objectives: Align merchant acquisition targets with organizational capacity
Developing practical workable plans: Create "Go Live" plans for complex technical certifications
Planning work detail: Define the total scope of projects and manage active project pipelines
Originating new concepts: Implement improved methods for technical documentation and product code management
Ensure adherence to WEX policies and external legal/regulatory requirements
Effectively delegate tasks and organize personnel across technical and sales support teams
Exercise economy in the use of human and capital available resources
Analyze complex technical integration hurdles and develop logical, scalable solutions
Negotiation Excellence: Strong formal and informal skills for contract negotiations and stakeholder management
Expression & Clarity: Effectively translate complex technical concepts (e.g., API queries, network routes) into clear language for non-technical stakeholders
Ensure all project communications and reporting are logical, complete, and concise
Strategic Listening: Effectively gather competitive intelligence and merchant needs to refine WEX strategy
Win respect through demonstrated initiative and decisive action
Perform under pressure while managing multiple complex projects concurrently
Swiftly adapt to required changes in the fintech work environment and industry standards.
Commit to continuous self-development and the mentoring of others

Responsibilities

Strategic Revenue Growth: Identify and capture incremental revenue opportunities by expanding fuel and non-fuel product acceptance among underutilized merchant sites
Infrastructure Modernization: Drive the evolution of technical integration standards, including APIs, network configurations, and non-persistent port setups, to ensure high-performance system connectivity
Onboarding Acceleration: Oversee the end-to-end merchant journey—from initial sales engagement, agreement creation to technical certification—to minimize time-to-revenue
Cross-Functional Leadership: Act as the primary liaison between Sales, Engineering, Legal, Operations, Authorization Gateway, Network Operations and Finance to integrate new distribution sites into the order-to-cash ecosystem seamlessly
Compliance & Data Standards: Shape compliance standards for card sales, ensuring frictionless authorization and data validation in collaboration with POS providers and Networks
Technical Oversight: Direct the management of SSVR settings, firewall/VPN configurations (Aviatrix), and error-handling protocols to maintain network integrity
Merchant Relationship Management: Serve as a trusted advisor, presenting WEX’s value proposition to executive-level stakeholders and resolving complex customer inquiries
Team Development: Hire, train, and equip business development and technical onboarding professionals with tools like Jira to manage complex project pipelines