Senior Director, Marketplace Product

Zocdoc•New York, NY

12d•Hybrid

About The Position

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. At Zocdoc, we’re building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. We’re looking for a Senior Director of Product to own the end-to-end consumer experience across Zocdoc’s marketplace. In this role, you’ll set the vision and drive strategy across the full customer journey—from acquisition and conversion to engagement and retention—while leading and developing a team of product managers to deliver against it. At the same time, you’ll help shape Zocdoc’s longer-term consumer ambition by conceiving and building new experiences that extend beyond appointment booking and position Zocdoc at the center of a patient’s healthcare journey. You’ll enjoy this role if you are… A strategic thinker who wants to be an active part of the leadership team A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals Well-versed in all elements of product development, from ideation to testing and validation A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams’ capabilities Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action

Requirements

10+ years of product experience, ideally with consumer marketplace products
5+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers
Demonstrated success in owning and driving objective improvements in key business metrics
An action-oriented attitude and a roll-up-your-sleeves mentality
Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives
Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems
A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products

Responsibilities

Defining and communicating a strong, clear vision for your product area
Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision
Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes
Owning and driving key business metrics, such as revenue, user growth, conversion and engagement
Implementing best-in-class product development and management practices to ensure team success
Creating and launching healthcare-changing products and features to better connect patients and providers

Benefits

Flexible, hybrid work environment at our convenient Soho location
Unlimited vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter benefits
401(k) with employer-funded match
Corporate wellness programs with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch every day along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified