Senior Director, Integrated Program Manager

JLL•Charlotte, NC

21h•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a candidate who shares our priorities and will be instrumental in influencing and creating new offerings for our clients, exploring new client prospects and expanding the portfolio of program management for our account team. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys. Priorities: · Deliver strategic solutions for clients to enable them to achieve their real estate portfolio goals · Actively collaborate across platforms to maximize the value of JLL for our clients · Develop our people and inspire others · Support ambitions beyond the workplace · Harness innovative technology and data to drive change and effective decision making Thrill Clients In this role, you'll drive efficiency, consistency, and cost savings across complex projects, serving as the key point of contact for JLL's project delivery services. Your ability to develop tailored strategies, standardize processes, and coordinate cross-functional teams will be crucial in delivering high-quality outcomes. By effectively managing risks, leveraging JLL's resources, and consistently exceeding expectations, you'll build strong, lasting client relationships. This position offers the opportunity to make a significant impact on client satisfaction through your expertise in portfolio management and commitment to excellence. Inspire Our People Demonstrate a commitment to putting the business first, driving change, helping, and inspiring others, and executing tasks efficiently. Leading by example and establishing a strong rapport with team members and direct reports, this role will contribute to and oversee team operations, effectively managing project team members. This includes attracting and retaining talent, succession planning, setting and managing team goals, performance metrics, and KPIs (Key Performance Indicators). The professional will also allocate workloads among team members, considering their expertise, capacity, and project priorities. They will ensure training and development of JLL team members in the skills and understanding of firm procedures, methodology and practices expected for successful program management implementation. Fostering a collaborative and mentoring culture is essential, creating an environment that encourages continuous learning and professional growth within the team. Grow Business This role will be responsible for executing project team strategies, supporting P&L strategies, and positively impacting the business and personal brand reputation. This includes assuming responsibility for achieving specific business development targets that are tied to:

Requirements

Stellar interpersonal skills and problem-solving ability with an ability to interact with executive level external and internal clients and team members.
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships.
Experience presenting in pitches, RFP’s, etc. with proven winning track record.
Extensive, proven positive experience effectively supervising, training, mentoring and evaluating several project managers at various levels within the organization or team.
Ability to lead individuals across a national platform to deliver superior results in client service.
Proven record of providing excellent internal and external customer service.
Ability to connect strategy to detail and follow-through.
Experience with multiple complex and/or large-scale projects and programs throughout the real estate lifecycle.
Experience working in multiple markets with the ability to navigate regional operational nuances.
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations.
Master of all phases of project management including: program development, budgeting, planning and design, project milestone scheduling, services contracting of multidisciplinary project teams, conflict resolution, project implementation, project oversight, accounting practices and project closure.
Expert at building relationships and earning trust.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast-paced environment.
Hands-on approach, attention to detail, and ownership.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Advanced computer skills, with an emphasis on Smartsheet and data analysis.
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus).
Strong oral, written, and presentation communication skills.
Strong planning, scheduling, multitasking, and organization skills.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (advanced degrees are a plus).
10+ years of real estate, project management, or program management experience.

Responsibilities

Lead the relationship for multiple strategic alliance clients, assisting them in developing real estate strategy linked to their business objectives.
Demonstrate a highly visible commitment to creating a “one-firm firm” to support program solutioning and meet client needs by partnering with and cultivating positive working relationships with cross-discipline teams and global PDS partners.
Collaborate with clients on national and global large scale and/or highly complex project portfolios to define program specific goals.
Develop objectives/desired results and work with the team and other managers to achieve completion.
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
Develop and oversee management routines to manage portfolio performance and performance metrics.
Oversee, approve or conduct contract negotiations to ensure profitable business and appropriate pricing for JLL services.
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Continuously identify and implement process improvements to enhance complex project delivery and team efficiency.
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Managing and expanding selected client relationships
Developing new relationships
Identifying sourcing opportunities for new clients
Contributing to the expansion of new products and services
Identifying cross-selling opportunities