Senior Director Institute I - Primary Care

Cleveland Clinic•Weston, FL

About The Position

Join the Cleveland Clinic Florida team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. The Primary Care Institute at Cleveland Clinic offers world-class primary care physicians who provide comprehensive care for all health needs, including family medicine, internal medicine, geriatrics and pediatrics. It is one of the largest Institutes in Cleveland Clinic, with 150 providers in Florida and over 1,000 providers in the total Institute. By joining the team as Senior Director, you will direct the administrative, clinical and operational aspects of the Primary Care Institute within the entirety of the Florida market, including collaboration with Ambulatory leaders across the state to implement, monitor and support patient care objectives. Your focus will be on the following key areas: provider management, volume, access and productivity, service line financial performance at the patient encounter level, service line strategy and growth and quality improvement. You will develop and implement quality management protocols and recommend change in policy, processes and programs to achieve the institution's objectives. Due to the complexity of this role, a strong clinical operations skillset, a strategic mindset and the ability to lead a team and drive and execute initiatives is required of the caregiver in this role. Your work will help ensure all elements of the Primary Care Institute are operating safely and smoothly by collaborating with executive leaders and caregivers daily to support successful patient outcomes. Cleveland Clinic is a dynamic healthcare system where you will work closely with leaders and caregivers at all levels. This allows for opportunities to develop and help others do the same while gaining exposure to the varied institutions across the network and supporting long-term growth opportunities. Here, you will also experience a strong connection to the community with the work you do to benefit our patients each day. A caregiver in this position works days from 8:00AM – 5:00PM, with flexibility to support operational and emergency needs as they arise.

Requirements

Bachelor's Degree in Business, Health Care Administration or related field
Seven years of progressively responsible experience including supervisory experience OR a Master’s Degree and five years of experience
Excellent analytical skills and business acumen
Oral and written communication in English

Nice To Haves

Master’s Degree

Responsibilities

Lead a team responsible for provider volume, access, productivity, recruitment, onboarding and offboarding.
Collaborate with physician and APP leadership to optimize provider productivity.
Be responsible for maintaining a productive provider schedule (weekly or inpatient service).
Ensure the team is following standards for provider templates design, decision tree and provider fill rates (outpatient institutes).
Manage provider allocation to exam room, OR and procedure blocks provided by market teams and partner with market to support facility space utilization.
Work with hospital teams to enable hospital throughput.
Ensure team routinely partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes).
Be responsible for partnering with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes) and work closely with local teams to ensure they are structured to meet patients served and growth targets.
Be responsible for aligning practices within market to enterprise standards established by the Institute.
Implement practice support models and ensure coordination between local provider support teams.
Act as the subject matter expert across the organization for service line financial performance and improvement opportunities (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, length of stay (LOS) observed to expected.
Initiate and monitor improvement initiatives for service line financial performance and influence all key stakeholders across the organization to execute on opportunities.
Consistently evaluate profitability of services at each location to inform appropriate site of service and consult market and shared services on opportunities for revenue enhancement and cost reduction opportunities.
Develop long-term service line strategy and mange team to ensure execution of the long-term growth plan, provider recruitment and programmatic development.
Drive the development of innovative practice models, adoption of new technology and expansion of novel clinical services within a market and work with market teams to assess service line demand and competition within a given market.
Partner with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results and ensure adoption of Institute based quality systems and metrics to drive quality improvement work within a market.
Align specialty service lines quality goals with Institute quality goals and objectives and support local market QPSE initiatives from market leadership teams.
Ensure market achieve specialty standards for patient experience within market footprint and assure regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met.
Collaborate with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.
On behalf of the Executive Director, help drive clinical and operational standards across the Cleveland Clinic.