About The Position

The Senior Director of Infrastructure & Operations is responsible for the strategy, reliability, and operational excellence of the organization’s core technology infrastructure and platforms. This role leads the design, delivery, and ongoing management of enterprise infrastructure services including cloud platforms, networks, telecommunications, and Microsoft collaboration environments. The Senior Director ensures highly available, secure, and scalable technology operations that support business objectives while driving modernization through cloud adoption, automation, and operational best practices. This leader oversees operational governance including infrastructure change management, availability and capacity planning, and disaster recovery to ensure resilient and efficient technology services. The Senior Director may have direct supervisory responsibility for a team, including Director-level roles. Occasional travel of up to 30% may be required.

Requirements

  • Experience: 15+ years of progressive experience in IT infrastructure, cloud, and enterprise technology operations, including 8+ years in senior IT leadership roles with strong people management responsibility in complex, global environments.
  • Education: Bachelor’s degree in IT or Engineering
  • Technical Expertise: Deep expertise in enterprise infrastructure technologies including Microsoft Azure, Microsoft 365/SharePoint, networking, cloud platforms, disaster recovery, and infrastructure monitoring and service management practices.
  • Leadership Skills: Proven ability to lead high-performing technical teams, drive infrastructure modernization initiatives, and align technology operations with business and organizational priorities in dynamic, multi-region organizations. Serve as a trusted advisor during enterprise transformation.
  • Execution & Decision-Making: Proven capability to manage large, complex initiatives, make sound decisions under pressure, and present recommendations to senior leadership.
  • Operational Excellence: Track record of driving process improvement, operational efficiency, governance discipline, and high-quality outcomes.
  • Communication & Management: Excellent written and verbal communication skills, strong organizational abilities, and the capacity to manage multiple priorities concurrently.
  • Talent Strategy: Demonstrated ability to build, develop, and sustain high-performing teams through effective workforce planning, engagement, and leadership development.

Nice To Haves

  • Languages: Proficiency in French and/or German is preferred.

Responsibilities

  • Lead enterprise IT Infrastructure & Operations strategy, ensuring secure, reliable, and high‑performing technology environments
  • Provide leadership for cloud platforms and hybrid architecture, including governance, optimization, and modernization initiatives
  • Oversee Microsoft platform lifecycle management, including Microsoft 365, Azure, SharePoint, and collaboration services
  • Direct network and telecommunications strategy and operations, including LAN/WAN, wireless, and unified communications
  • Establish and manage availability, capacity, and performance practices, including SLAs and operational metrics
  • Govern infrastructure change management, driving stability, automation, and DevOps-aligned practices
  • Lead disaster recovery and resilience programs, including planning, testing, and business continuity readiness
  • Drive operational excellence through monitoring, reporting, automation, and continuous improvement
  • Partner closely with Enterprise Architecture, Cybersecurity and Application teams to ensure security, compliance, and service alignment
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