Senior Director, HR Digital Enablement

Iron Mountain

1d•Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is transforming our HR function to build an agentic, AI-enabled ecosystem. However, to achieve these ambitions, we must first focus on "AI readiness.” As the Senior Director, HR Digital Enablement, you will lead the critical work of fixing our foundational tech debt, standardizing processes and making our content AI-ready so we can deploy automation at scale. You will serve as the primary interlock between HR strategy (CoEs) and execution (Enterprise IT, HR Service Delivery). In this role, you will oversee our Project & Change Management teams, our HR Portal & Content team, and build a new Process & Tech Solutions capability to ensure we automate optimized workflows, not just digitize bad processes. The ideal candidate You are equally comfortable discussing API integrations and data governance with IT, organizational design with HR, and ROI with Finance. You speak fluent "HR strategy" to business leaders and fluent "technical requirements" to tech teams. You are willing to pause the "futuristic AI" conversations to do the rigorous, foundational work of standardizing processes across the globe. You treat employees as customers and obsess over creating frictionless experiences for them. You are comfortable saying "no" to customization requests that add complexity or technical debt. You understand that Enterprise IT builds the configuration, but you own the design and sign-off. You have successfully managed leaders-of-leaders, balancing the "run" (daily content/BAU projects) with the "build" (future transformation) without burning out your teams.

Requirements

10+ years of progressive leadership in HR technology, HR transformation, or Digital Operations.
Functional working knowledge of major HR platforms (Workday, ServiceNow).
Strong background in process re-engineering (Lean/Six Sigma) and establishing global data governance.
Proven experience overseeing Change Management and Project Management capabilities in a complex, global environment.
Demonstrated success implementing product-led operating models or agile HR frameworks.
Bachelor’s degree required

Nice To Haves

Master’s degree or MBA preferred.

Responsibilities

HR2030 foundation leadership: Drive the five core pillars of our AI readiness phase: data architecture, systems/integration simplification, process standardization, policy harmonization, and knowledge management.
Build the process/tech solutions capability: Stand up and lead a team that acts as the critical bridge between HR strategy and Enterprise IT execution. You will own business requirements and end-to-end process design.
Project & change management oversight: Direct the PM and CM teams to ensure disciplined program execution and drive the change strategy required to shift our workforce toward digital, direct access, and eventual AI execution.
Portal & content management: Oversee the HR portal and content team, leading the charge to audit, rewrite, and structure existing employee direct access portal content into clear, machine-readable formats within a single, governed repository.