Senior Director, Head of Account Management – IQVIA Digital

IQVIA•Boston, NY

13d•$110,000 - $306,400

About The Position

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com We’re looking for a strategic, client-focused leader to head our Account Management organization across IQVIA Digital. You’ll oversee delivery across the MediaOS, Digital Media Data, AIM, Email, and Measurement products —enabling client success, operational excellence, and scalable growth.

Requirements

10+ years of experience in account management, client services, or digital media leadership roles.
Proven success leading large, complex teams and managing cross-functional initiatives.
Deep familiarity with the media ecosystem, including programmatic, social, audience creation, email, endemic, and measurement.
Strong understanding of HCP and DTC pharma advertising, including key players and dynamics.
Strategic thinker with excellent communication and stakeholder management skills.
Skilled in building and nurturing senior-level client relationships across pharmaceutical brands, agencies, publishers, and strategic partners.
Able to provide strategic counsel, anticipate client needs, and position IQVIA Digital as a trusted advisor and long-term partner.
Comfortable navigating organizational transformation and leading through ambiguity.
Brings a forward-looking mindset to evolving team structures, service models, and client engagement strategies in a dynamic, fast-paced environment.

Nice To Haves

Experience in healthcare, life sciences, or digital health preferred.

Responsibilities

Lead and evolve a high-performing account management team across multiple product lines.
Design and implement organizational structures that align talent with business needs.
Foster a culture of accountability, innovation, and client-centricity.
Optimize team structure to maximize scale and business support, specifically using quantitative metrics such as revenue targets and sales pipeline to support org design
Support the GTM strategy in the design of client-centric staffing and determine how the Account Management org structure aligns to this vision.
Oversee delivery of MediaOS, Digital Media Data, Email, AIM, and Measurement solutions.
Ensure seamless execution and delivery of products to clients, enabling revenue recognition.
Monitor KPIs and VOC to ensure client satisfaction across IQVIA Digital offerings.
Support key accounts and strategic initiatives while guiding your team through challenges and celebrating successes—ensuring alignment, resilience, and results.
Partner with Sales to shape go-to-market strategies, client retention plans, and service models.
Build strong relationships across pharma clients, agencies, publishers, and strategic partners.
Represent the voice of the customer internally and advocate for scalable, innovative solutions.
Support achievement of revenue targets and prioritize operational excellence in client delivery.
Identify opportunities to expand client relationships and improve service efficiency.
Own financial performance by supporting accurate forecasting and timely execution across client engagements.
Drive operational efficiency and scalability by identifying cost optimization opportunities and supporting strategic resource planning
Work closely with Product, Operations, Delivery, and other functions to align on strategy and execution.
Champion holistic client servicing across all IQVIA Digital products.