Head of EMS Account Management

RightSite Health • San Antonio, TX

7d

About The Position

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone. RightSite Health is seeking a Head of EMS Account Management to lead our national EMS Account Management team. This leader functions much like a manager overseeing a group of high‑performing pharma reps, bringing discipline, structure, and strong field‑team leadership into a fast-growing EMS‑partnership environment. The role is responsible for coaching, developing, and holding EMS account managers accountable for call performance, coordination with our Care Team, and measurable outcomes across all EMS agencies we serve. This leader ensures agencies don’t just sign contracts, but fully operationalize RightSite as a trusted extension of their 911 ecosystem, not just to drive volume, but to deliver reliable, high-quality outcomes

Requirements

• Experience managing field‑based account or sales teams, ideally in pharma, medical devices, or healthcare software or services
• Ability to drive awareness, readiness, adoption, and sustained behavior change across agency initiatives using a consistent approach
• High degree of intellectual curiosity, especially about EMS operations, 911 workflows, and frontline change dynamics
• Willingness and inventiveness for continual experimentation
• Strong action orientation with a bias toward rapid testing, iteration, and improvement
• Ability to synthesize field learnings and convert them into standard operating processes adopted across all teams
• Excellent relationship‑building skills with external partners and internal stakeholders
• Comfort working in fast‑paced, high‑growth startup environments
• High personal drive, motivation for success, and demonstrated history of achieving ambitious targets

Responsibilities

• Lead, coach, and develop a team of EMS Account Managers, modeled after a pharma‑manager structure, or similar
• Establish clear, measurable goals for each EMS agency and EMS Account Manager team member, with weekly and monthly performance reviews
• Own the execution of the RightSite change‑management framework across EMS implementations and ongoing operations
• Ensure every EMS agency has a clear adoption plan and works closely with RightSite to execute it successfully.
• Work closely with EMS agencies as they navigate workflow and cultural change, bringing deep curiosity and strong problem‑solving instincts
• Rapidly experiment with new tactics in the field, scale winning approaches across all agencies, and quickly sunset experiments that do not work
• Ensure consistent adoption of best practices and execution standards across the entire AM team
• Partner internally with EMS Sales, Care Team, and Marketing teams to ensure EMS partners achieve target call‑volume, referral appropriateness, and RightSite activation performance
• Ensure RightSite’s Brand Promise is delivered by building strong, trust‑based EMS relationships, modeling the relational field strategies that have long defined high-performing hunter/farmer strategic sales teams
• Drive action, continuity, and accountability across all EMS agency engagements, ensuring each agency moves through implementation and adoption milestones on schedule
• Maintain a strong operational rhythm, including structured field visits, agency reviews, and performance dashboards

Benefits

• The opportunity to help build an Account Management team from the ground up
• Competitive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow
• The opportunity to work with a company rooted in its Values

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees