Senior Director, Growth

Crescendo • Chicago, IL

1d • Remote

About The Position

About Us
Individually, our AI and Superhumans are best in class. Together, they’re game-changing.
Crescendo is the first AI-native contact center — combining the world’s smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences.
In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust.
We don’t just sell software. We deliver results — guaranteed.
The Role
We are looking for a Senior Director, Growth, who will be a hands-on operator to own and scale the systems that drive pipeline and revenue. This role is responsible for building, operating, and optimizing our go-to-market infrastructure across outbound, inbound, lifecycle, and analytics.
You will be in the tools daily, designing workflows, launching programs, debugging data, and diagnosing what is and isn’t working. Success is measured in MQLs, pipeline, conversion rates, and closed-won revenue.
This is a remote-role.

Requirements

• Strong technical foundation; a computer science degree is highly preferred.
• Proven ability to work directly in modern GTM tooling and CRMs at scale.
• Highly analytical, with the ability to investigate data issues and performance gaps independently.
• Product-minded builder who obsesses over outcomes & speed.

Responsibilities

• Build, operate, and continuously optimize the GTM tech stack, including Clay, HeyReach, Instantly, Nooks, Make, and related tools.
• Design and launch scalable outbound and inbound systems that directly generate qualified pipeline.
• Partner tightly with Sales and Marketing leadership to translate real customer and rep feedback into systems that perform in production.
• Own pipeline and revenue performance, with clear accountability for pipeline, conversion rates, and deal creation.
• Instrument, monitor, and debug analytics across the funnel, investigating anomalies, identifying root causes, and implementing fixes.
• Architect and maintain CRM workflows, automation, attribution, and data models in HubSpot and Salesforce.
• Implement and operationalize core marketing motions such as ABM, SEO, AEO, lifecycle, and outbound in a measurable, repeatable way.
• Establish fast experimentation loops: launch, measure, learn, iterate.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed