Senior Director, Global Label Operations (Onsite)

MSD•Rahway, PA

10d•Onsite

About The Position

The Global Clinical Supply (GCS) organization within our Research & Development Division manages the end-to-end clinical supply chain for the company's portfolio (300+ Phase I-IV Clinical Trials, 200+ Investigator Initiated Studies and 200+ External Collaborations). GCS is accountable for the planning, sourcing, labeling, packaging and delivery of clinical supplies to clinical sites across more than 60+ countries, in compliance with worldwide regulations, company policies and standard operating procedures. The Senior Director, Global Label Operations, is a strategic multi-team leader responsible for the translation, design and production of clinical labelling activities in support of production at both internal network sites and external partners for all clinical trials. This role is a core member of the GCS Clinical Supply Operations Leadership Team, the GCS Extended Leadership Team, and key governance committees, and is accountable for long-term operational strategy, day-to-day execution and business continuity to ensure reliable supply delivery. The ideal candidate should have a passion for operational excellence, as well as an established track record in leading supply chain organizations, continuous improvement of processes/ systems and talent development. The incumbent will need to have strong strategic and leadership skills to manage and solve problems for the diverse and fluid requirements of our complex clinical supply chain. The key immediate needs and opportunities for the role include: Integrating teams across Rahway, WAG, and West Point implementing a new operating model and ways of working. Strengthening talent development and technical expertise, enhancing leadership impact, and cultivating an inclusive, innovative-focused culture. Proactively identifying operational risks and implementing data-driven mitigation strategies to ensure strong operational performance. Embedding business process continuous improvement that allows for enhanced efficiency with required responsiveness/flexibility to project-specific needs.

Requirements

BS / MS / PhD in a scientific, business, or related discipline required.
Minimum of 10+ years’ experience in supply chain management or operations management within the pharmaceutical industry.
Deep knowledge of Supply Chain Management and Good Manufacturing Practices (GMP), with strong interpersonal and stakeholder-management skills.
Proven leadership experience influencing and motivating multidisciplinary, cross-functional teams.
Excellence analytical and problem-solving skills with a data-driven approach to decision making.
Ability to work in a fast-paced environment, manage competing priorities, and adapt to changing business needs.
Demonstrated experience developing strategic plans and driving cross-functional process and change initiatives through implementation.

Nice To Haves

Practical experience with Operational Excellence methodologies (e.g. Six Sigma, Lean) and related tools preferred.

Responsibilities

Provide strategic leadership by defining priorities, establishing key performance indicators, and driving change initiatives and process improvements.
Continuously optimize assets, processes, and resources across the supply chain to maintain compliance and achieve operational excellence.
Inspire and motivate teams by setting high performance expectations and fostering a culture of learning, accountability, and continuous improvement.
Lead creative, proactive problem-solving ensuring clear, concise escalation of issues when required.
Attract, develop, and retain diverse talent at all levels through coaching, mentoring, and targeted development.
Build and strengthen collaborative relationships with governance bodies, internal partners, and external suppliers to enable aligned decision-making and execution.