Director, Technical Label Operations (Onsite)

MSD•Rahway, PA

10d•Onsite

About The Position

The Global Clinical Supply (GCS) organization within our company's Research Laboratories (manages the end-to-end clinical supply chain for the company's portfolio (300+ Phase I-IV Clinical Trials, 200+ Investigator Initiated Studies and 200+ External Collaborations). GCS is accountable for the planning, sourcing, labeling, packaging and delivery of clinical supplies to clinical sites across more than 60+ countries, in compliance with worldwide regulations, company policies and standard operating procedures. The Director, Technical Label Operations, is a strategic team leader and technical expert within the Global Label Operations Team. The ideal candidate should have a passion for operational excellence, as well as an established track record in continuous improvement of processes/ systems and talent development across global, culturally diverse teams. The incumbent must demonstrate strong strategic and leadership skills to manage and resolve challenges arising from the diverse and dynamic requirements of our complex clinical supply chain. The key immediate needs and opportunities for the role include: Integrating teams across US and Switzerland, implementing a new operating model and ways of working. Lead a team of technical experts responsible for: Managing systems, equipment and processes for label operations Partnering with IT, suppliers and external partners to trouble-shoot and enhance equipment and systems to minimize disruption to operations KPIs, investigations & CAPAs for Label Operations Implementation and change adoption for new equipment, systems and tools to deliver digital strategy Strengthening talent development and technical expertise, enhancing leadership impact, and cultivating an inclusive, innovative-focused culture. Proactively identifying operational risks and implementing data-driven mitigation strategies to ensure strong operational performance. Embedding business process continuous improvement that allows for enhanced efficiency with required responsiveness/flexibility to project-specific needs. Ensuring effective management and optimization of the technical aspects of the clinical supply chain operations, contributing to the overall efficiency and success of the execution arm of the operations.

Requirements

Degree (BSc, MSc, MBA, PhD) in Life Sciences, Engineering, Supply Chain, Business Administration or related discipline
Experience (10+ years) in pharmaceutical, biotechnology, or medical devices with proven success in Project management and team leadership
Demonstrated ability to lead and develop teams, manage complex projects, and deliver innovative solutions
Strong communication, collaboration, and stakeholder management skills
Technical proficiency in Clinical Labelling systems, systems integration and data management tools (e.g. SAP, printer architecture networks, automation)
Strong analytical and problem-solving skills, with the ability to interpret complex data and drive evidence-based decisions.
Proficiency in English (verbal and written) at a professional working level

Responsibilities

Support strategic plans by defining priorities, establishing key performance indicators, and driving change initiatives and process improvements.
Continuously optimize assets, processes, and resources across the supply chain to maintain compliance and achieve operational excellence.
Management of systems, equipment and processes for label operations and provide guidance to team on simplification and efficiency opportunities.
Lead complex, cross-functional investigations and provide guidance to team on problem-solving and effective CAPA.
Partner cross-functionally and with suppliers and external partners to trouble-shoot and enhance equipment and systems to minimize disruption to operations.
Lead implementation and change adoption for new equipment, systems and tools within Label Operations to deliver digital strategy.
Inspire and motivate teams by setting high performance expectations and fostering a culture of learning, accountability, and continuous improvement.