Senior Director, Global Deployment & Logistics (Remote)

Dassault Systèmes•New York, NY

21d•$162,000 - $24,800•Remote

About The Position

The Director, Global Deployment & Logistics will lead and drive the strategy for the logistical execution and operational support of our clinical trial solutions globally. This pivotal role ensures the seamless procurement, provisioning, deployment, and support of hardware (devices, wearables, sensors, etc.) required for clinical trials utilizing our software (e.g., eCOA, eConsent). Additionally this role will provide strategic and operational leadership for the management, security, and lifecycle of all provisioned devices utilized by patients and sites in global clinical research trials. This position requires a strong blend of supply chain and mobile device management expertise, vendor oversight, financial acumen, and experience in a regulated clinical or pharmaceutical environment.)

Requirements

Minimum of 8+ years of experience in supply chain management, clinical logistics, or clinical supply services and mobile device management, with at least 4-6 years in a managerial or supervisory capacity.
Minimum of 5+ years of experience managing vendors.
Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field; advanced degree or relevant certification (e.g., APICS, CPIM, CSCP) preferred.
Expert knowledge of logistics and mobile device management within the clinical trial, biotech, or medical device industry, Proven advanced expertise with order processing systems, inventory management software and MDM solutions.
Demonstrated knowledge of import/export documentation and global trade compliance requirements.
Exceptional leadership, team development, and cross-functional collaboration skills.
Strong analytical skills with the ability to interpret data, track KPIs, and drive continuous improvement.
Excellent written and verbal communication, with a proven ability to interact with senior leadership, sales teams and external clients.
Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, high-stakes environment.

Responsibilities

Strategic Logistics & Supply Chain Management Develop, implement, and maintain the global logistics and supply chain strategy for hardware used in clinical trials, ensuring alignment with project timelines and company financial goals. Oversee the entire device lifecycle, including procurement, inventory management, provisioning, global distribution, returns, and destruction. Design and execute supply plans that align with clinical trial timelines and requirements. Drive innovation and process improvements using technology and analytics to optimize forecasting, inventory levels, and responsiveness to trial demands.
MDM Strategy and Operations Lead the vision, strategy, and execution of the Mobile Device Management (MDM) program across all Patient Experience solutions. Oversee MDM policies and procedures for security, configuration, remote wipe, app distribution, and device tracking in compliance with GxP and data privacy regulations (e.g., GDPR, HIPAA). Work closely with the Product team to help coordinate device requirements (tablets, phones, wearables, sensors, data plans, etc.) for product release cycles.
Vendor and Stakeholder Oversight Manage relationships with external vendors, suppliers, couriers, and customs brokers involved in device provisioning, shipping, and help desk support. Negotiate contracts, monitor key performance indicators (KPIs), and manage vendor performance to ensure quality, reliability, cost-effectiveness, and geographic coverage. Collaborate cross-functionally with Clinical Operations, Project Management, Product, Finance, and Sales teams to ensure smooth order fulfillment, resource alignment, and budget adherence. Act as the primary escalation point for all deployment and provisioning issues, troubleshooting complex problems to minimize trial disruption.
Operational Excellence and Compliance Ensure that all logistics and device management activities are in strict compliance with international trade regulations, GxP (GCP, GDP, GMP), ICH guidelines, and regulatory requirements for clinical supplies. Develop and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and training materials to scale activities for implementation and enablement engagements. Identify opportunities for cost reduction and increased profit margins.