Senior Director: General Manager, Jack Frost Big Boulder (White Haven, PA, US)

Vail Resorts • White Haven, PA

39d • $120,102 - $162,411

About The Position

General Manager responsibility for Jack Frost and Big Boulder Resorts: complete oversight, management, and leadership of all aspects of resort operations including but not limited to mountain operations, transportation and parking, summer operations, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, resort safety and other areas as applicable. Matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.

Requirements

• 10+ years in Ski Resorts and/or Mountain Operations
• 8 years in senior management role; managing multiple departments preferred
• Written communication and public speaking
• Demonstrated strong financial management

Nice To Haves

• Courses in leadership, performance and goal setting
• Knowledge of all compliance areas of oversight through regulatory agencies
• Bachelor's Degree

Responsibilities

• Accountable for business performance of the Resorts (Jack Frost and Big Boulder) including expense management and revenue generation
• Successfully recruit, hire, coach, motivate and develop an industry leading management team, including direct leadership of the Jack Frost/Big Boulder SLT. Ensure management team is aligned with Vail Resorts strategies, goals, values, and stakeholders
• Create a positive work culture that has an unwavering commitment to providing the best experience possible for every guest focusing on continuous improvement where every employee is proud to work for the Resorts
• Own and drive healthy and continual communication throughout the Resorts. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts
• Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals
• Responsible for safety and security of employees and guests creating a positive employee experience and culture
• Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others
• Build and sustain strong, positive relationships with key community stakeholders. This includes city, county & state agencies, media, HOA and PUD boards, as well as real estate development companies - leading these groups toward alignment with key resort and company goals and initiatives.
• Become an established leader in the region and community through the development and execution of progressive and smart strategic master and capital plans
• Leads all capital projects to ensure effective execution and delivery on-time and on budget
• Maintains and increases subject matter expertise of ski and snowboard industry, stays abreast of industry trends and news, increases industry relationships and uses expertise to influence positive change throughout Vail Resorts
• Ensure all company records are updated and that the necessary permits are in place for continued operation and Ski Area is fully compliant with local, state and federal rules and laws
• Ensure compliance with all internal policies
• Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance
• Other duties as assigned
• Demonstrate strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues-incorporating the newest ideas, technologies, and approaches to business
• Be a brave, ambitious, and passionate leader who demonstrates a high level of emotional intelligence and self-awareness
• Be an inspiring leader with a demonstrated track record of building high-performing teams and developing talent

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees