Senior Director Food & Beverage Operations

Sphere Entertainment Group•Las Vegas, NV

19h•Onsite

About The Position

The Senior Director, Food & Beverage Operations is responsible for leading the overall operation of all Food & Beverage departments. This role ensures an exceptional guest experience by guiding, aligning, and supporting all Food & Beverage team members. The Senior Director collaborates across functions to drive business performance, respond effectively in a fast-paced environment, and uphold the highest service standards. Success is defined by outstanding guest satisfaction, strong team engagement and development, and delivery of business results. The position reports to the VP, Food & Beverage Operations.

Requirements

8–10 years of Food & Beverage management experience, including oversight of fine dining and catering operations within an entertainment venue, hotel, or multi-unit environment.
Proficiency in Point of Sale (POS), purchasing, and inventory management systems.
Demonstrated success managing budgets and optimizing resource allocation.
Strong project management skills and a track record of implementing operational and technology-driven improvements.
Experience leading cross-functional teams and building collaborative relationships that motivate and encourage performance.
Adaptable to new technology platforms for current and future integration.
Excellent communication skills and the ability to engage with all levels of the organization in a variety of settings and group sizes.
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group; demonstrates integrity, tact, diplomacy, and a commitment to company values and principles while ensuring the utmost consistency.
Demonstrated experience coaching, mentoring, and developing staff and building accountable teams.
Proactive self-starter with a proven ability to manage multiple tasks under tight deadlines.
Possesses exceptional attention to detail and strong follow-up skills.
Comfortable employing sound business judgment to manage conflict and resolve guest concerns with a sense of urgency.
PC skills including MS Word, Excel, Outlook, and PowerPoint.
Ability to lift up to 25 lbs., stand for long periods, and walk long distances.
Ability to work a flexible schedule, including nights, weekends, holidays, and split days off; willingness to travel to other venues as needed.
Alcohol Awareness (TAM) Card
Food Handler's Card
Non Gaming Sherriff's Card

Nice To Haves

Previous experience within Sports & Entertainment, theater operations, or event planning is preferred.
Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage both non-union and unionized workforces.

Responsibilities

Provide direction and leadership to supervisory and front-line teams, ensuring consistent operating procedures and a high-quality employee and guest experience across all Food & Beverage outlets.
Develop and implement innovative strategies, programs, technologies, and products to meet Food & Beverage goals.
Manage P&L performance, including labor approvals, payroll oversight, partnership with culinary leadership on menu planning and pricing, and coordination with warehouse teams to maintain inventory levels and equipment readiness.
Meet regularly with the VP, Food & Beverage, and Finance teams to ensure accurate forecasting and reporting.
Maintain strong communication with the culinary team on trends, presentation standards, and food quality for all areas.
Work closely with the Purchasing department on beverage sourcing, ordering, and par-level management.
Collaborate with F&B peers and cross-functional departments to identify efficiencies, drive best practices, and ensure compliance with county and state regulations.
Partner on full-cycle recruitment, hiring, and development of the leadership team and front-line staff; provide ongoing coaching and growth opportunities.
Conduct regular leadership meetings covering Southern Nevada Department of Health (DOH) guidelines, cleanliness standards, product updates, and company-wide communications.
Attend pre-shift meetings to stay engaged with front-line team members.
Review and analyze financial and operating reports on a daily basis and initiate actions to improve performance.
Use internal data sources such as financial reports, event P&Ls, KPIs, event schedules, and production budgets to monitor ongoing performance against established standards and objectives.
Actively participate in the negotiation of labor agreements and maintain positive labor relations with all key stakeholders.
Ensure adherence to labor agreements.
Maintain a high level of integrity and role-model a positive attitude and adherence to all Company objectives and goals; ensure that all team members are engaged, upbeat, and delivering an exceptional guest experience.