Senior Director, Facilities Management
About The Position
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What your day-to-day will look like: · Work collaboratively within the facility management team to deliver integrated facility management services across all business lines. · Manage, supports, and provides guidance to an existing facility support operation team, consisting of (4) Facilities Managers, (8) Operation Managers, (1) Facilities Coordinators. · Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth · Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request. · Coordination of Engineering teams for effective asset management and work order resolution. · Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction. · Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews. · Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client. · Assist in the development and implementation of the annual management plan within the area. · Accomplish key performance indicators as identified by the account lead and/or client leadership. · Participate in the weekly/monthly/quarterly/annual reporting appropriate for the client. · Maximize utilization of suppliers, preferred vendors/contractors. · Ensure compliance with JLL minimum audit standards and client’s standard processes. · All other duties and tasks assigned. · Ensure compliance with JLL Operational Compliance Program and safety procedures
Requirements
- Bachelor's degree in Facilities Management with management/technical emphasis (HVAC, Plumbing, Electrical) or equivalent work experience
- Minimum 8 years of facilities management industry experience
- Strong organizational, leadership, and budget management skills
- Proficiency in MS Office, SharePoint, and CMMS systems (Corrigo preferred)
- Knowledge of accounting, furniture, building systems, real estate, and telecommunications
- Excellent verbal and written communication abilities
- Willingness to support after-hours building activities and weekend vendor supervision as required
Nice To Haves
- Experience working with industrial clients
- Professional certifications such as CFM (Certified Facility Manager) or FMP (Facility Management Professional)
- Project management experience with capital improvement initiatives
Responsibilities
- Work collaboratively within the facility management team to deliver integrated facility management services across all business lines.
- Manage, supports, and provides guidance to an existing facility support operation team, consisting of (4) Facilities Managers, (8) Operation Managers, (1) Facilities Coordinators.
- Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth
- Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
- Coordination of Engineering teams for effective asset management and work order resolution.
- Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
- Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
- Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.
- Assist in the development and implementation of the annual management plan within the area.
- Accomplish key performance indicators as identified by the account lead and/or client leadership.
- Participate in the weekly/monthly/quarterly/annual reporting appropriate for the client.
- Maximize utilization of suppliers, preferred vendors/contractors.
- Ensure compliance with JLL minimum audit standards and client’s standard processes.
- All other duties and tasks assigned.
- Ensure compliance with JLL Operational Compliance Program and safety procedures
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
