Senior Director, Facilities Management

JLL•Geneva, IL

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves – The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all line of business and third-party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals. What is your day to day? Manage the performance and outcomes of assigned staff reporting to the position Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises Responsible for overall team management, staff development and planning. Execute staff succession and growth plans. Involved in compensation planning process For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress undefined undefined

Requirements

8-10 years of experience leading Integrated Facilities Management teams/services
Strong leadership and relationship building skills
Strong interpersonal and problem-solving skills
Excellent verbal/written communication and presentations skills
Proven record of providing excellent internal and external customer service
Knowledge of Excel and ability to analyze data

Nice To Haves

Bachelor’s Degree in Facilities Management
Knowledge of standard business and accounting practices

Responsibilities

Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises
Responsible for overall team management, staff development and planning.
Execute staff succession and growth plans.
Involved in compensation planning process
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress undefined undefined